# Account Manager - UK/I

**Company**: ElevenLabs
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://elevenlabs.io/careers/7d29f7f7-158a-42e0-a6be-0ceba630863c/account-manager-uki?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_898696ce-809

## Description

This is a builder's role as an Account Manager at ElevenLabs, responsible for owning both technical depth and commercial outcomes for customers across the UK and Ireland region. The ideal candidate will have 5+ years of experience in Customer Success, Account Management, or Technical Account Management, supporting complex B2B SaaS, Developer Tools, or AI/ML products.

Responsibilities:

- Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents

- Advise customers on production deployment, digging into usage and performance data to catch friction early and keep adoption moving

- Own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion

- Spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue

Requirements:

- 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region

- Proven experience of owning and managing a defined Book of Business

- Fluent in English

- Proven experience working across the UK & Ireland market

- Familiarity and experience with building and deploying AI agents

- Strong builder mindset

- Familiarity and experience with API Integrations

- Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams

- Excellent problem-solving, technical, and analytical skills

- Strong communication and interpersonal skills

Benefits:

- Innovative culture

- Growth paths

- Learning & development support

- Social travel stipend

- Annual company offsite

- Co-working stipend

## Skills

### Required
- Customer Success
- Account Management
- Technical Account Management
- AI agents
- API Integrations
- Analytical skills
- Communication skills

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Source: [Apply at elevenlabs.io](https://elevenlabs.io/careers/7d29f7f7-158a-42e0-a6be-0ceba630863c/account-manager-uki?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)