# AI Adoption Engineer

**Company**: Cisco
**Location**: Krakow, Poland
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Krakow-Poland/Forward-Deployed-Engineer--Customer-Experience-AI_2027432?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/ai-adoption-engineer-898566d1-f89/

## Description

The Forward Engineering team at Cisco is looking for an AI Adoption Engineer to drive AI adoption for strategic customers across Cisco's contact-center portfolio. You will work alongside customers, Cisco's partner ecosystem, account teams, product managers, and engineers in a collaborative, hands-on environment.

Key responsibilities include:

- Driving AI adoption for strategic customers across Cisco's contact-center portfolio

- Identifying and prioritizing AI use cases with customers and partners

- Building and deploying AI solutions and production integrations using Cisco AI capabilities, APIs, and enterprise platforms

- Leading pilots and adoption programs while enabling partners through hands-on collaboration, technical guidance, and knowledge sharing

- Translating customer needs and deployment findings into actionable product feedback, reusable architectures, and implementation playbooks

Minimum qualifications:

- 5+ years of experience developing software or delivering enterprise technology solutions

- Experience programming in Python, Node.js, or a comparable language

- Experience building integrations using APIs, webhooks, and enterprise systems

- Experience delivering technical solutions for enterprise customers or stakeholders

- Experience building or integrating an AI application using an LLM platform, conversational AI framework, or AI service

Preferred qualifications:

- Experience with contact-center platforms, CCaaS, CPaaS, CRM, IVR, or call-routing environments

- Familiarity with Webex Contact Center, Webex Contact Center Enterprise, or Cisco on-premises contact-center solutions

- Experience with conversational AI, voice agents, retrieval-augmented generation, or real-time analytics

- Experience defining success measures, evaluating pilot results, and supporting adoption of AI solutions in enterprise operations

- Strong consultative and communication skills

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Python
- Node.js
- APIs
- webhooks
- enterprise systems
- AI application
- LLM platform
- conversational AI framework
- AI service

### Nice to have
- contact-center platforms
- CCaaS
- CPaaS
- CRM
- IVR
- call-routing environments
- Webex Contact Center
- conversational AI
- voice agents
- retrieval-augmented generation
- real-time analytics

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Krakow-Poland/Forward-Deployed-Engineer--Customer-Experience-AI_2027432?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)