# Bank Bookings Administrator

**Company**: Spire Healthcare
**Location**: WASHINGTON, TYNE AND WEAR
**Work arrangement**: onsite
**Job type**: contract
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29066?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_896f3f3b-55f

## Description

We are currently recruiting Bank Bookings Administrators to join our Patient Support Centre based in Seaham. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand.

As a Bank Bookings Administrator, you will act as the first point of contact for patients, visitors, and healthcare professionals contacting the hospital. You will be responsible for:

- Taking calls from patients, confirming next steps, and answering queries with professionalism and empathy

- Sending admission forms and ensuring all information is captured accurately

- Supporting the clinical teams with admin tasks like recording patient notes and processing payments

- Completing spreadsheets, managing records, and ensuring 'back office' tasks are carried out to a high standard

**Essential Criteria:**

- Excellent verbal communication skills

- Ability to remain calm, professional, and focused under pressure

- Strong organisational skills with the ability to prioritise and multitask effectively

- High level of attention to detail

- IT literate, with confidence in learning new systems

- Commitment to confidentiality and information governance standards

**Desirable Criteria:**

- Previous experience in call centre environment

- Experience working within a hospital or healthcare setting

- Familiarity with Microsoft Office applications, including Word, Outlook, and Excel

**Benefits**

- Weekly pay

- Competitive bank rates

- Free on-site parking

- Access to the Spire Healthcare Pension Scheme

- Blue Light Card discounts

- Additional SmartSpending discounts via Spire for You

- Access to wellbeing and support services via Spire for You

- Free DBS check

- Full induction and mandatory training

- Ongoing support from Spire's dedicated Resourcing Team

- Opportunities for further training and progression into permanent roles

## Skills

### Required
- verbal communication
- organisational skills
- attention to detail
- IT literacy
- confidentiality

### Nice to have
- call centre experience
- hospital experience
- Microsoft Office applications

---

Source: [Apply at elij.fa.em2.oraclecloud.com](https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29066?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)