# IT Support Engineer, Executive Support

**Company**: Anthropic
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $230,000-$265,000 USD
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5370555008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_89411764-7d1

## Description

## Job Overview

We're seeking an IT Support Engineer to build and lead our executive support function within IT. As the front door for employee technology needs, you'll provide white-glove support to executives, their administrative business partners (ABPs), and our board.

## Responsibilities

- Establish and manage executive support intake channels, ensuring timely and effective responses to requests

- Develop and maintain a white-glove service model, prioritizing discretion and confidentiality

- Collaborate with the AV pod to design and implement board-meeting AV support playbooks and provide AV support for executive rooms and board meetings

- Create and maintain exec-support runbooks and SLAs to ensure consistent service delivery

- Foster trusted relationships with ABPs and executive staff, establishing clear intake paths and escalation procedures

- Handle sensitive requests with composure, routing issues to specialist lanes or IT Engineering pods as needed

- Contribute to the Core on-call rotation, knowledge base, and runbooks

- Maintain a regular on-site presence in San Francisco

## Requirements

- 7+ years of IT support experience, with 3+ years in executive support

- Proven ability to stand up a service or program from scratch, such as an executive support desk or VIP support function

- Experience supporting executives, their assistants, or a board to a high standard

- Strong IT support fundamentals, including macOS-primary fleets, identity and access, SaaS troubleshooting, and hardware lifecycle management

- AV fluency for executive rooms and board meetings

- Excellent judgment, discretion, and composure in high-pressure situations

- Security-first mindset and ability to balance user experience with security requirements

## Nice to Have

- Experience supporting a C-suite or board of directors at a company with significant security or compliance requirements

- AV expertise beyond initial response, such as broadcast, live events, or room design

- Experience building runbooks, self-service content, or support automation

- Familiarity with AI/ML research environments or highly technical user bases

## Logistics

- Annual salary: $230,000 - $265,000 USD

- Minimum education: Bachelor's degree or equivalent

- Required field of study: Relevant to the role

- Location-based hybrid policy: 25% office time

- Visa sponsorship: Available

## Benefits

- Competitive compensation and benefits

- Optional equity donation matching

- Generous vacation and parental leave

- Flexible working hours

- Lovely office space

## About Anthropic

Anthropic is a public benefit corporation headquartered in San Francisco, focusing on creating reliable, interpretable, and steerable AI systems.

## Skills

### Required
- IT support
- Executive support
- macOS
- Identity and access
- SaaS troubleshooting
- Hardware lifecycle
- AV support

### Nice to have
- C-suite support
- Board of directors support
- AV expertise
- Runbook creation
- Support automation
- AI/ML research environments

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5370555008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)