# Specialist, Program Management, Customer Engagement

**Company**: Mastercard
**Location**: Warsaw, Poland
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Warsaw-Poland/Specialist--Program-Management--Customer-Engagement_R-292836?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_893e4730-75f

## Description

The Consumer Acquisition & Engagement team at Mastercard is seeking a client-focused Product Management Specialist to manage customer-engagement and card-portfolio initiatives across multiple markets.

The role combines client relationship management, product and customer-engagement expertise, and hands-on delivery. You will work with clients to understand their card-acquisition, engagement, usage and transaction objectives, translate those needs into relevant campaigns or solutions, and coordinate implementation with internal teams, vendors and external partners.

Responsibilities:

- Develop and maintain strong relationships with assigned clients, understanding their customer-engagement and card-portfolio objectives

- Translate client needs and customer insights into campaigns, product enhancements or practical engagement solutions

- Manage customer-acquisition, engagement, loyalty and promotional initiatives from initial requirements through implementation, monitoring, reporting and closure

- Support clients in improving card acquisition, customer engagement, card usage and transaction activity

- Use customer, campaign and portfolio information to identify opportunities and develop practical recommendations

- Contribute to the development and enhancement of customer-facing products, propositions and experiences

- Coordinate timelines, milestones, dependencies, risks and agreed actions across several parallel initiatives

- Prepare reports, presentations and supporting documentation for clients and internal stakeholders

- Coordinate agreements, campaign funding, budgets, costs and financial settlement with Finance, suppliers and relevant partners

- Maintain accurate and timely campaign, financial and reporting documentation

- Partner with Marketing, Advisors, Product, Managed Services, Finance and other teams to deliver coordinated client solutions

- Manage relationships with external vendors and partners involved in product, programme and campaign delivery

- Identify opportunities to improve customer journeys, campaign performance and existing delivery approaches

- Proactively address obstacles, resolve delivery issues and maintain clear communication between clients and internal teams

- Take personal accountability for assigned clients, initiatives and agreed outcomes

Requirements:

- Demonstrated experience owning client, customer or business-partner relationships

- Experience delivering customer-engagement, product, portfolio, campaign or comparable client initiatives

- Ability to translate client objectives and customer needs into structured actions or practical solutions

- Experience managing work across the delivery lifecycle, including implementation, reporting and follow-up

- Ability to combine client-facing responsibilities with detailed operational ownership

- Strong organisational skills and the ability to manage several initiatives, priorities and deadlines in parallel

- Evidence of independent problem-solving and personal accountability for outcomes

- Strong communication, presentation and relationship-building skills

- Ability to collaborate effectively with clients, internal stakeholders, external partners and suppliers

- Experience working with budgets, suppliers, agreements, campaign funding or financial reconciliation

- Ability to use customer, campaign or portfolio information to develop practical recommendations

- Customer-focused and commercially aware, with an interest in improving engagement and customer outcomes

- Experience in banking, cards, payments, fintech, loyalty, CRM or portfolio management would support success in the role

- Experience working across different markets or with international stakeholders would be beneficial

- Proactive, adaptable and comfortable operating independently after an initial onboarding period

- Strong spoken and written English for collaboration in an international environment

## Skills

### Required
- client relationship management
- product management
- customer engagement
- campaign management
- budgeting
- financial reconciliation
- problem-solving
- communication
- presentation
- relationship-building

### Nice to have
- banking
- cards
- payments
- fintech
- loyalty
- CRM
- portfolio management
- international stakeholder management

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Warsaw-Poland/Specialist--Program-Management--Customer-Engagement_R-292836?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)