# Compliance Officer & Senior Manager, Client Services – Visa GIFT City

**Company**: Visa
**Location**: IN - Mumbai
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/IN---Mumbai-India/Compliance-officer_REF088286W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_89280545-7d0

## Description

The Compliance Officer & Senior Manager, Client Services – Visa GIFT City will serve a dual mandate: acting as the designated Compliance Officer for Visa’s IFSCA-licensed GIFT City entity and leading client services delivery for all Visa GIFT City clients.

This role is designed for a senior professional who can combine regulatory discipline, operational excellence, client-facing execution, and cross-functional leadership.

**Compliance Officer for Visa GIFT City Entity:**

- Serve as Visa’s designated Compliance Officer for its IFSCA-licensed GIFT City entity.

- Support the Principal Officer in maintaining ongoing compliance with applicable IFSCA regulations, circulars, guidelines, license conditions, and internal governance standards.

- Monitor the GIFT City entity’s activities to ensure they remain within the approved scope of Visa’s ancillary license.

- Maintain a compliance calendar covering applicable regulatory filings, submissions, periodic reporting, renewals, certifications, governance reviews, and internal deliverables.

- Coordinate with Legal, Compliance, Risk, Regulatory Affairs, Finance, Tax, Operations, and Client Services teams to ensure regulatory obligations are understood, assigned, tracked, and completed on time.

**Client Services Leadership for GIFT City Clients:**

- Lead client services delivery for all Visa GIFT City clients, including banks, payment service providers, fintechs, financial institutions, and other approved or eligible clients.

- Act as the primary senior client services contact for GIFT City clients, ensuring a consistent, responsive, and high-quality client experience.

- Own operational readiness, implementation coordination, client onboarding support, issue resolution, service reviews, and ongoing client engagement from a servicing perspective.

**Regulatory, Risk & Control Ownership:**

- Support strong risk and control discipline across Visa’s GIFT City operations.

- Ensure Client Services activities are aligned with applicable compliance requirements, internal controls, policies, and risk standards.

- Coordinate with Risk and Compliance stakeholders to provide accurate, timely, and consolidated business inputs across clients, consistent with the governance discipline described in the source JD.

**Client Onboarding, Implementation & Operational Readiness:**

- Coordinate onboarding of new GIFT City clients onto Visa products, services, platforms, and operating processes.

- Ensure client implementation plans are clearly documented, agreed, tracked, and governed.

- Partner with Implementation, Product, Technology, Risk, Legal, Finance, and Sales teams to support timely launch of client programs.

**Issue Management, Escalations & Service Excellence:**

- Own the end-to-end coordination of client service issues for GIFT City clients.

- Establish clear escalation pathways for operational, technical, product, billing, compliance, and implementation issues.

- Ensure each issue has clear ownership, severity classification, resolution timeline, client communication plan, and closure evidence.

**Business Operations, Reporting & Governance:**

- Build and maintain operational dashboards for GIFT City client services, compliance actions, regulatory deliverables, implementation milestones, and issue management.

- Deliver timely, accurate, and actionable updates to the Principal Officer and senior stakeholders.

- Translate client service data, compliance status, and operational trends into clear recommendations and management insights.

**Sales, Product & Cross-Functional Partnership:**

- Partner closely with the Principal Officer and Sales teams to support client growth through strong service delivery and operational execution.

- Provide client services input during deal planning, solution design, implementation planning, contract discussions, and client readiness assessments.

## Skills

### Required
- compliance
- risk management
- client services
- regulatory affairs
- operations

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/IN---Mumbai-India/Compliance-officer_REF088286W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)