# IT Domain Specialist - ServiceNow

**Company**: Telstra
**Experience**: senior
**Job type**: permanent
**Category**: IT
**Industry**: Technology

**Apply**: https://telstra.wd3.myworkdayjobs.com/en-US/Telstra_Careers/job/Australia-Flexible/IT-Domain-Specialist---ServiceNow_JR-10174368-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_891dbd19-4be

## Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive.

As an IT Domain Specialist aligned to ServiceNow, you will use your specialist technical knowledge and expertise to design, develop, deliver and support ITSM platform solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met.

Responsibilities:

- Apply ServiceNow expertise to manage delivery, integration and operational support of ITSM solutions

- Collaborate with stakeholders to develop and implement fit for purpose platform capabilities

- Configure and develop ServiceNow modules across ITSM workflows

- Manage deployment activities from test into production environments

- Support lifecycle activities including upgrades, patching and release management

- Identify system risks and implement mitigation strategies to maintain service reliability

- Provide technical advice and support to ensure platform efficiency and performance

- Support integration activities across systems and interfaces

- Contribute to documentation of processes and platform configurations

- Participate in continuous improvement and automation initiatives

- Support transition of capability from external providers to internal teams

- Participate in DevSecOps practices and ITSM operational support processes

What We Offer:

- Performance-related pay

- Access to thousands of learning programs so you can level-up

- Global presence across 22 countries; opportunities to work where we do business

- Purchased annual leave scheme

- Additional Telstra day off

- Additional 30% off Telstra products and services

- Toolkit provided (laptop + mobile phone + plan paid for)

## Skills

### Required
- ITSM system delivery and operation
- ServiceNow platform development and administration
- ServiceNow workflow configuration
- Integration and API development
- Agile and DevOps practices
- Automation systems and processes
- Azure or AWS
- Scripting
- Site Reliability Engineering
- Stakeholder Management
- System Integration
- Technical Problem Solving

### Nice to have
- AGSVA NV2 Security Clearance
- Five years plus experience administering ITSM and OSS applications
- Experience in both production support and development
- Experience in Agile and DevSecOps practices

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Source: [Apply at telstra.wd3.myworkdayjobs.com](https://telstra.wd3.myworkdayjobs.com/en-US/Telstra_Careers/job/Australia-Flexible/IT-Domain-Specialist---ServiceNow_JR-10174368-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)