# Production Support Analyst

**Company**: mthree
**Location**: New York, NY
**Experience**: senior
**Job type**: full-time
**Salary**: $85,000 - $119,000 annually
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mthreerecruitingportal/jobs/4698734006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_88d352a8-b9f

## Description

We are looking for an experienced Production Support Analyst to join a dynamic technology team supporting mission-critical equities trading platforms and alternative trading systems.

This role provides direct exposure to electronic trading, market structure, production engineering, and platform reliability within a fast-paced financial markets environment.

As a Production Support Analyst, you'll help support and maintain mission-critical trading applications and alternative trading systems, ensuring platform stability, operational excellence, incident resolution, and continuous improvement across the production environment.

**Responsibilities:**

**Production Support & Platform Reliability**

- Monitor real-time order flow, execution activity, client connectivity, and overall platform health.

- Support highly available trading and execution platforms in a production environment.

- Investigate and resolve production issues including order rejects, missing executions, connectivity issues, market data discrepancies, and trade reporting issues.

- Serve as a primary escalation point during production incidents impacting business operations and users.

- Proactively monitor applications, market data feeds, infrastructure, and system performance.

**Electronic Trading & Market Structure**

- Develop knowledge of U.S. Equities market structure, electronic trading workflows, and alternative trading systems (ATS).

- Support ATS, crossing platforms, and electronic execution venues while monitoring execution quality and venue performance.

- Investigate issues related to order routing, crossing eligibility, market data, execution outcomes, and trade reporting.

**Incident Management & Operational Excellence**

- Lead incident management efforts from detection through resolution and post-incident review.

- Perform root cause analysis and implement preventative measures to improve platform resiliency.

- Create and maintain operational runbooks, procedures, dashboards, and support documentation.

**Automation & Engineering**

- Build automation and tooling to improve observability, diagnostics, and operational efficiency.

- Develop solutions using Python, SQL, Linux/Unix tools, and monitoring technologies.

**Collaboration and Communication**

- Collaborate with trading, development, quantitative, compliance, and infrastructure teams to resolve issues and improve platform performance.

- Communicate effectively during production incidents and stakeholder escalations.

**Regulatory & Compliance Support**

- Assist with trading inquiries, investigations, regulatory reviews, and audit requests.

- Support reporting requirements and controls related to electronic trading operations.

**Requirements:**

- 2+ years of experience supporting production applications, distributed systems, trading platforms, or technology operations environments.

- Bachelor's degree in Computer Science, Engineering, Finance, Mathematics, or a related discipline.

- Strong Linux/Unix administration and troubleshooting skills.

- Experience supporting distributed real-time applications in a production environment.

- Proficiency in Python or another scripting language.

- SQL and database query experience.

**Preferred Qualifications:**

- Experience supporting electronic trading systems, exchange connectivity, or brokerage platforms.

- Experience with KDB, Splunk, Grafana, Prometheus, or similar monitoring and analytics technologies.

- Knowledge of Agile software development practices.

- Understanding of U.S. Equities market structure, order lifecycle, and electronic execution workflows.

## Skills

### Required
- Python
- SQL
- Linux/Unix
- troubleshooting
- analytical skills
- communication skills

### Nice to have
- KDB
- Splunk
- Grafana
- Prometheus
- Agile software development
- U.S. Equities market structure

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mthreerecruitingportal/jobs/4698734006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)