# AI Support Engineer - Toronto (Weekend Shift)

**Company**: OpenAI
**Location**: Ontario - Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: Full time
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/186bf7d1-0531-47fc-8e81-4429cbd3b5cb?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_88cbdb17-981

## Description

OpenAI's User Operations team shepherds customers' adoption of AI and ensures that customers' product experience is exceptional. We're building the first post-AGI support team, resolving complex issues, providing technical guidance, and supporting customers in maximizing value and adoption from deploying our products.

We're looking for dedicated, experienced, and deeply curious individuals to help solve complex challenges faced by customers while building the future of post-AGI support. In this role, you'll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel technical problems.

You'll be responsible for:

- Working directly with customers to troubleshoot and resolve complex technical issues

- Becoming a trusted expert on OpenAI's products and platform

- Serving as a critical escalation point and line of defense for complex technical issues

- Taking learnings from resolving customer issues and creating an approach to scaling these solutions

- Driving operational excellence by identifying opportunities for automation and AI-powered workflows

You might thrive in this role if you have:

- 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles

- Experience with emerging technologies such as Codex, ChatGPT, OpenAI API

- Expert-level SaaS troubleshooting skills

- Polished enterprise communication and calm with high-stakes customers

- Proven experience building strong relationships with customers and cross-functional partners

OpenAI is an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

## Skills

### Required
- Python
- SaaS troubleshooting
- API
- automation
- AI-powered workflows

### Nice to have
- Codex
- ChatGPT
- OpenAI API

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/186bf7d1-0531-47fc-8e81-4429cbd3b5cb?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)