# Senior Director Digital Native, Customer Engineering

**Company**: Cloudflare
**Location**: Hybrid
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $284,000 - $513,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8260956?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-director-digital-native-customer-88bd8438-a25/

## Description

## Job Overview

As a Senior Director of Customer Engineering at Cloudflare, you will partner directly with the Area Vice President of Sales for Digital Native/AI to lead one of Cloudflare's fastest-growing market segments.

## Responsibilities

- Develop and execute technical solution strategies with Digital Native Sales Leaders, leveraging AI-assisted architecture platforms and automated account planning tools.

- Lead, mentor, and coach frontline CE Managers, focusing on technical rigor, team culture, and hiring.

- Manage first-line engineering or pre-sales managers with a track record of scaling teams through rapid headcount growth.

- Define career development pathways, succession planning, and performance management frameworks.

- Drive talent acquisition strategy to recruit top-tier, developer-native systems engineers and managers.

- Own pre-sales technical strategy for high-velocity and enterprise-tier AI labs, developer platforms, and digital native scale-ups.

- Collaborate with the AVP of Sales in Digital Native to drive pipeline conversion, strategy, technical win rates, incentive alignment, and quota attainment.

- Set technical standards for edge and AI solution design.

- Serve as executive sponsor on high-stakes, Tier-1 deals.

- Design optimal territory coverage, resource allocation models, and account pod structures.

- Oversee and report on Digital Native technical performance metrics.

- Collaborate internationally and cross-functionally to resolve regional issues.

- Influence the Product Roadmap by representing the Digital Native Customer Engineering organization.

- Cultivate Partner Ecosystems with Channel, Global Systems Integrators (GSIs), and local ecosystem partners.

## Requirements

- Proven Leadership Experience: 8+ years of Customer Engineering leadership or enterprise sales leadership experience.

- Technical Background: 8+ years of experience as a hands-on Customer Engineer or Technical Consultant.

- Strategic Partnering: Proven track record of partnering with Account Executives, Customer Success teams, and executive-level stakeholders.

- Escalation & Conflict Resolution: Demonstrable experience in navigating, de-escalating, and solving complex technical escalations.

- Enterprise Contract & Process Management: Strong experience supporting enterprise contract management, commercial negotiations, compliance, or project management frameworks.

## Nice to Have

- Diverse Industry Background: Prior experience spanning financial consulting, software development, product management, or technical project delivery.

- Ecosystem Knowledge: Strong existing relationships or familiarity with major Digital Native channel partners and global systems integrators.

- Advanced Technical Credibility: Hands-on familiarity with Zero Trust/SASE architectures, application security frameworks, serverless developer platforms, or modern AI development and automation environments.

## Compensation

- Estimated annual salary: $284,000 - $513,000 depending on location.

## Benefits

- Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits.

- Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan.

- Time Off: Flexible paid time off covering vacation and sick leave, Leave programs.

## Company Culture

Cloudflare values curiosity over bureaucracy and sees AI as a partner in solving tough problems.

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## Skills

### Required
- Customer Engineering
- Enterprise Sales Leadership
- Technical Consulting
- AI-assisted architecture platforms
- Automated account planning tools
- Zero Trust/SASE architectures
- Application security frameworks
- Serverless developer platforms
- Modern AI development and automation environments

### Nice to have
- Financial consulting
- Software development
- Product management
- Technical project delivery
- Ecosystem Knowledge

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8260956?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)