# Patient Access Manager (SOUTHERN TX)

**Company**: GSK
**Location**: Texas - South Central
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---Texas---South-Central/Patient-Access-Manager--SOUTHERN-TX--_448681?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_88b452b8-063

## Description

We are seeking a Patient Access Manager (PAM) to serve as a key point of contact for patients, caregivers, and healthcare provider (HCP) office staff. The successful candidate will provide education and support on oncology-specific care, benefit discussions, and product information.

**Key Responsibilities:**

- Serve as a point of contact for patients, caregivers, and HCP office staff, providing approved information and education on oncology-specific care

- Conduct welcome calls and ongoing journey touchpoints to discuss patient experiences and program specifics

- Provide program-specific treatment education using approved call guides and offer ISI and PI when delivering product education

- Educate patients on coverage outcomes, cost-sharing, and financial assistance options

- Facilitate transfers to Specialty Pharmacy, Medical Information, and other relevant teams when necessary

- Maintain accurate documentation of activities and interactions within GSK's internal system

- Capture and report adverse events and product quality complaints within required timeframes

- Adhere to company policies, procedures, and compliance guidance

**Access & Reimbursement:**

- Educate provider offices on payer coverage, coding, and payment policies for GSK Oncology products

- Support access case resolution at the office level, explaining benefit investigation outcomes and prior authorization requirements

- Identify access and reimbursement barriers and escalate complex issues to specialists and leadership

- Interface with Payer Account Managers, Specialty Pharmacy Account Directors, and Oncology Sales teams

**Operational & Compliance:**

- Document interactions and manage cases in Salesforce Health Cloud / CRM

- Follow standard operating procedures (SOPs) and business rules consistently

- Maintain strict separation between patient-facing and account-facing activities

- Operate within approved materials and compliance guardrails

**Basic Qualifications:**

- Bachelor's degree

- 3+ years of experience in field reimbursement, hub case management, patient experience programs, or related areas

- Ability to travel up to 20%, including overnights

- Valid driver's license

**Preferred Qualifications:**

- Extensive experience in oncology patient navigation, access and reimbursement, or hub case management

- Advanced degree (MBA, MPH, PharmD, etc.)

- Active RN license and Bachelor of Science in Nursing (BSN)

- Experience using CRM and case-management platforms (Salesforce Health Cloud)

- Excellent verbal, written, and presentation communication skills

## Skills

### Required
- Data to Insights
- Digital Fluency
- Market Access Strategies
- Matrix Leadership
- Payer Evidence
- Pricing Strategies
- Scientific Literacy

### Nice to have
- oncology patient navigation
- access and reimbursement
- hub case management
- CRM and case-management platforms (Salesforce Health Cloud)

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---Texas---South-Central/Patient-Access-Manager--SOUTHERN-TX--_448681?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)