# Customs Brokerage Lead Agent

**Company**: Expeditors
**Location**: Uniondale, NY
**Job type**: full-time
**Salary**: 60-65K
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000151127029-customs-brokerage-lead-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customs-brokerage-lead-agent-88b2eb3d-c76/

## Description

As a Customs Brokerage Lead Agent at Expeditors, you will play a critical role in ensuring smooth and timely clearance processes, accurate data entry, and exceptional customer service.

Responsibilities:

- Ensure seamless clearance process flow

- Follow standard operating procedures for customers

- Accurately and timely enter data into the operating system

- Monitor shipment reports for total customer satisfaction

- Support the Supervisor in workload allocation, monitoring workboards, and building strong relationships with customers and governmental Customs organizations

- Assist in retention calls, customer reviews, and responding to requests for information

- Monitor customs refunds and communicate with the team on policies and regulations

- Mentor agents and maintain a positive team attitude

- Allocate workloads and promote productivity tools within the team

Physical Demands:

- Use of standard office equipment, such as computers, phones, and fax machines

- Writing with pencil, pen, or marker

- Functions performed primarily while seated at a desk

Key Performance Expectations:

- Exceptional Customer Service

- Job Execution

- Reliability

- Collaboration

- Communication

- Culture

- Personal Growth and Development

Product Agent Job-Specific Performance Expectations:

- Timely and Accurate Shipment Processing

- Timely and Accurate Data Entry

- Timely and Accurate Billing and Accounting

Qualifications:

- Knowledge of the global logistics industry

- Good computer skills, including MS Excel and MS Word

- Fluent in English

- Knowledge of customs brokerage processes and systems

- Knowledge of Incoterms

Benefits:

- Paid Vacation, Holiday, and Sick Time

- Health Plan: Medical

- Life Insurance

- Employee Stock Purchase Plan

- Training and Personnel Development Program

- Growth opportunities within the company

- Employee Referral Program Bonus

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## Skills

### Required
- MS Excel
- MS Word
- English
- customs brokerage
- Incoterms

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000151127029-customs-brokerage-lead-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)