# S&O Manager - Rider Fraud

**Company**: Deliveroo
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Policy & Public Affairs
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/deliveroo/jobs/8206497?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_88a9d44b-358

## Description

As a Senior Manager in our Policy & Compensation team, you will play a key role in protecting platform integrity and customer outcomes by identifying and mitigating rider fraud and abuse risks across Deliveroo and Wolt.

You will lead a programme of work to identify, assess, and prioritise courier/rider fraud and abuse risks, and develop proportionate policy, process, and operational responses to balance risk reduction with customer outcomes, courier/rider experience, and business practicality.

Key responsibilities include:

- Leading the implementation, monitoring, and ongoing refinement of fraud and abuse policies

- Building a deep understanding of our courier/rider operating models, incentive structures, and end-to-end journeys to identify where fraud or abuse risk may arise

- Developing analytical approaches and key metrics to identify patterns, quantify impact, assess detection signals, and measure the effectiveness of policy interventions over time

- Partnering closely with Legal, Public Policy, Product, Data Science, Trust, and Operations teams to shape business requirements, implement agreed responses, and resolve complex trade-offs

We are looking for someone with 6+ years of experience in fraud, risk, compliance, policy, operations, consulting, or a related field, strong analytical and problem-solving skills, and excellent communication and stakeholder-management skills.

In return, we offer a range of benefits, including healthcare, well-being, parental leave, pensions, and generous annual leave allowances.

## Skills

### Required
- fraud
- risk
- compliance
- policy
- operations
- analytics
- problem-solving
- communication
- stakeholder management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/deliveroo/jobs/8206497?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)