# Full stack Developer- Telephony

**Company**: Ford
**Location**: Chennai, Tamil Nadu
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/65882?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_889bd4fa-41d

## Description

We are seeking a Full stack Developer- Telephony to join our team. The successful candidate will be responsible for defining integration requirements between NICE CXone and core business applications using CXone APIs and pre-built connectors.

## Responsibilities

- Act as the primary technical product manager for the migration lifecycle: discovery, design, configuration, testing, deployment, and hypercare.

- Partner with telephony and network teams to design secure SIP/VoIP connectivity, WebRTC configurations, and carrier routing strategies within the CXone ecosystem.

- Map legacy IVR call flows, routing scripts, and queue structures into optimized NICE CXone Studio scripts.

## Qualifications

- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field (or equivalent practical experience).

- Experience:

- 5+ years of experience as a TPM, or Solution Architect in the telecom/contact center domain.

- 3+ years of direct, hands-on experience leading NICE CXone (CCaaS) migrations, implementations, and configurations.

- Technical Expertise:

- Deep understanding of the NICE CXone suite, including Studio routing, ACD, IVR, Omnichannel (chat, email, SMS, social), and Reporting/Analytics.

- Proven experience migrating complex, multi-site on-premises contact centers to a cloud environment.

- Strong knowledge of telecom protocols and networking concepts (SIP, VoIP, WebRTC, MPLS, VPN, firewalls).

- Experience with API integrations (REST/SOAP) and connecting CCaaS platforms to CRM systems (e.g., Salesforce Open CTI).

- Methodology: Strong experience working in Agile/Scrum frameworks.

## Skills

### Required
- NICE CXone
- Telephony
- SIP
- VoIP
- WebRTC
- REST APIs
- SOAP
- CRM systems
- Agile/Scrum

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/65882?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)