# Technical Architect - AI for Field Service

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Gurgaon/Field-Service-AI-Technical-Architect_JR335049?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8853b40d-a65

## Description

We are seeking a Technical Architect to join our 'AI for Field Service' Team. As a Technical Architect, you will collaborate with customers and implementers to conceptualize, design, and effectively implement AI solutions for field service scenarios.

Responsibilities:

- Collaborate with customers and implementers to conceptualize, design, and effectively implement AI solutions for field service scenarios

- Develop and implement technical requirements by working closely with customers

- Define customer's Key Performance Indicators, collaborating with operational managers while leading business workshops

- Design and conduct simulation experiments and find best fitting optimization techniques to align with customers' defined Key Performance Indicators

- Use advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goals

- Analyze customers' data using AI and dedicated tools to pinpoint operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations

- Lead technical programs for crafting and implementing complex Field Service use cases to meet customer business objectives

- Drive innovation by advancing the practice's expertise through the development of tools and methodologies

- Keep up to date on the latest advancements of product capabilities, while working in close collaboration with the Product team, towards co-innovation.

Requirements:

- Bachelor's degree relevant to the role such as Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.

- Extensive Experience in the Field Service Domain

- 3 or more years of experience in customer-facing, leading roles in global organizations

- 3 or more years of experience in problem-solving, analytical roles, that put emphasis on the ability to extract meaning from data

- Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences

- Excellent multi-tasking skills and the ability to adapt quickly in a dynamic environment with changing priorities

- Ability to travel, as the job requires (estimated at 20-30%)

Benefits:

- Unleash Your Potential: Our benefits and resources support you to find balance and be your best

- AI agents accelerate your impact so you can do your best

- Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love

## Skills

### Required
- Industrial Engineering
- Statistics
- Computer Science
- Mathematics
- Economics
- Field Service Domain
- Problem-solving
- Analytical skills
- Communication skills
- Multi-tasking skills

### Nice to have
- Certification in Salesforce Field Service
- Salesforce Admin
- Service Cloud
- Platform Dev 1
- AI
- APEX
- Flows
- Generative AI based tools
- Familiarity with the service industry, scheduling, or logistics

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/India---Gurgaon/Field-Service-AI-Technical-Architect_JR335049?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)