# Personal Banker

**Company**: Barclays
**Location**: Cramlington, Craster Court
**Job type**: full-time
**Salary**: £27,700
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Cramlington-Craster-Court/Customer-Service---Personal-Banker_JR-0000135245?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8852a67c-9bc

## Description

We are seeking a Personal Banker to join our Customer Care team at Barclays. As a Personal Banker, you will provide exceptional customer service while resolving complex customer needs and requests. You will focus on building relationships with customers to add value to our interactions.

**Responsibilities**

- Provide customer service through various communication channels including chat, email, and phone.

- Execute customer service requirements to resolve complex, specific customer needs, and provide unique, personalized resolutions for each case.

- Collaborate with teams across the bank to align and integrate customer care processes.

- Identify areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.

- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.

- Resolve specific customer inquiries and issues related to the bank's products and services, including account balances, transactions, and payments.

- Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.

- Identify industry trends and developments to implement best practices to improve customer care efficiency and effectiveness.

**Analyst Expectations**

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard, which will impact both the role itself and surrounding roles.

- Likely to have responsibility for specific processes within a team.

- Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.

**Requirements**

- Confidence and comfort engaging with customers, understanding their needs, and providing guidance on services and solutions.

- Clear communication skills, able to explain information clearly and professionally, adapting approach to suit different customers and situations.

- Risk awareness, understanding the importance of managing risk, following processes, and maintaining high standards of compliance while delivering excellent customer outcomes.

- Relationship-building skills, ability to deepen customer relationships by understanding their wider needs and identifying opportunities to provide additional support and solutions.

- Digital mindset, confident using digital tools and technology, and able to help customers navigate Barclays' digital banking services.

**Benefits**

- Competitive salary of £27,700.

- Comprehensive core benefits package, including pension plan, private medical insurance, life insurance, and income protection.

## Skills

### Required
- confidence
- clear communication
- risk awareness
- relationship building
- digital mindset

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Cramlington-Craster-Court/Customer-Service---Personal-Banker_JR-0000135245?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)