# Delivery Station Customer Service Associate **Company**: Amazon **Job type**: full-time **Category**: Operations **Industry**: Technology **Wikidata**: https://www.wikidata.org/wiki/Q3884 **Apply**: https://amazon.jobs/en/jobs/10554215/delivery-station-customer-service-associate-dsl?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_884281d5-7c4 ## Description At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. Key job responsibilities: - Communicate with customers directly in-person, in addition to communicating via phone and email - Empathize with and prioritize customer needs - Uphold company values and respect every customer - Resolve issues and set appropriate expectations with customers - Clearly understand and respond appropriately to the issues that customers present - Consistently compose grammatically correct, concise, and accurate written responses to customer issues - Approach problems logically and with good judgment to ensure the appropriate customer outcome - Make quick and effective decisions on behalf of the customer - Work a flexible Full-Time (40+ hours per week) schedule ## Skills ### Required - communication - customer service - problem-solving - decision-making --- Source: [Apply at amazon.jobs](https://amazon.jobs/en/jobs/10554215/delivery-station-customer-service-associate-dsl?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)