# Manager, Account Management

**Company**: Adyen
**Location**: Singapore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/adyen/jobs/7840869?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_880c3574-562

## Description

We’re looking for an experienced and motivated leader to join our Account Management team at Adyen. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue.

As a critical role as part of the Commercial Engine at Adyen, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.

Responsibilities:

- Motivate team members and encourage creativity while understanding training needs. Provide coaching in areas including strategic account planning, contract negotiations, product roadmap discussions, and executive engagement.

- When needed, get involved in operational tasks, help build C-level relationships, and support the team in merchant escalation calls or critical negotiations.

- Hire, develop and retain diverse talent to support our commercial and strategic ambitions.

- Co-define and monitor Commercial OKRs achievement every year on a team and individual level. Report on performance and metrics at an executive level.

- Collaborate cross-functionally to communicate Singapore merchant needs and feedback to HQ, impacting Adyen’s product innovation and development, and delivering merchant projects.

- Drive initiatives and projects together with other AM Leads to strengthen our efforts towards automation, smarter usage of commercial tools and "Account Management at scale” to achieve higher productivity and increased customer satisfaction.

- Create an inspiring and collaborative team environment with an open communication/feedback culture.

- Hands on management of key merchants.

Requirements:

- An energetic self-starter with a proven commercial edge, entrepreneurial track record and strong negotiation skills.

- Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment.

- You have good leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively and convince when necessary.

- You are passionate to push boundaries and create value in the payments space.

- You can manage complex projects to achieve the best results.

- You enjoy working in uncertain situations and you can deal with ambiguity.

- You are able to engage in and navigate fast-paced discussions internally and with customers to drive positive outcomes.

- You can work seamlessly with a global, multicultural team.

- Payments experience is a plus.

Minimum Qualifications:

- 10+ years experience in account management, sales, consulting, or a related field.

- 3+ years experience managing teams.

- Experience working with enterprise merchants / customers.

- Bachelor's degree.

- Full professional proficiency in English.

## Skills

### Required
- strategic account planning
- contract negotiations
- product roadmap discussions
- executive engagement
- leadership
- interpersonal skills
- communication
- empathy
- project management

### Nice to have
- payments experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/adyen/jobs/7840869?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)