# Technical Support Specialist

**Company**: CORSAIR
**Location**: Milpitas, CA
**Work arrangement**: onsite
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://edix.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/8855?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_87f12ce1-f0e

## Description

We are seeking a Technical Support Specialist to join our team in Milpitas, California. As a Technical Support Specialist, you will troubleshoot complete PC systems and CORSAIR products, including hardware, software, installation, compatibility, firmware, and performance issues.

Responsibilities:

- Provide technical support through inbound phone calls and live chat.

- Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards, cases, fans, and peripherals.

- Assist with Windows, BIOS settings, drivers, firmware, device detection, and CORSAIR software.

- Guide customers through installation, configuration, compatibility, and troubleshooting steps.

- Identify defective products and assist with warranty or replacement processes.

- Accurately document customer interactions and troubleshooting performed.

- Escalate complex or unresolved issues when necessary.

- Maintain strong productivity, documentation, and customer satisfaction results.

Required Skills:

- Hands-on experience building, upgrading, or repairing desktop computers.

- Strong knowledge of PC hardware, Windows, drivers, BIOS or UEFI, and common diagnostic procedures.

- Strong verbal and written communication skills.

- Ability to explain technical information clearly to customers of all experience levels.

- Strong troubleshooting, problem-solving, and multitasking abilities.

- Ability to remain patient and professional during difficult customer interactions.

- Ability to work on-site in Milpitas, California.

Preferred Qualifications:

- Previous technical support, help desk, computer repair, or customer service experience.

- Familiarity with CORSAIR hardware and software.

- Experience supporting customers through phone, chat, or ticketing systems.

- Experience using Oracle or similar customer service and order-management systems is a plus.

## Skills

### Required
- PC hardware
- Windows
- BIOS
- troubleshooting
- communication

### Nice to have
- CORSAIR hardware and software
- technical support
- customer service
- Oracle

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Source: [Apply at edix.fa.us2.oraclecloud.com](https://edix.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/8855?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)