# English and Romanian Speaking Support Associate - Part time

**Company**: Wolt
**Location**: Timisoara
**Work arrangement**: remote
**Job type**: part-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/wolt/jobs/7821228?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/english-and-romanian-speaking-support-associate-87eda22f-021/

## Description

## Join Wolt as a Part-Time English & Romanian Speaking Support Associate!

We're seeking part-time (20 hrs/week) Support Associates fluent in Romanian and English to join our Support team in the Shared Service Center, supporting multiple Wolt countries.

### What you’ll be doing

As a Support Associate at Wolt, your key responsibility is ensuring customers and partners have a positive experience and receive help within expected timeframes.

Day-to-day in this role, you’ll:

- Handle customer, courier, and merchant inquiries through live chat, phone, and email support

- Resolve escalations, operational issues, and time-sensitive cases quickly and professionally

- Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs

- Maintain a high-quality customer experience using empathy, clear communication, and Wolt’s tone of voice

- Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines

- Use multiple tools simultaneously, including support platforms, communication channels, knowledge bases, and operational tools

- Stay updated with new processes, market changes, training materials, and internal updates

### What We’re Looking For

- Excellent communication skills and patience

- Persistence, kindness, and empathy to find solutions

- Great attention to detail and strong focus

- Ability to handle complex tasks requiring quick thinking and organization

- Experience handling stressful situations and multitasking

- Making fast decisions in challenging moments

- Understanding the importance of great customer experience

- Fluency in both Romanian and English (C1)

- High school diploma

- Willingness to work in shifts, including weekends and holidays

- Comfort with new apps and systems, adapting quickly to changes

- Previous work experience welcome, especially in similar roles

### What You’ll Get by Joining Us

- Fully remote work

- 15% cashback on Wolt orders

- Meal vouchers worth 30 RON per working day

- 5-day work week

- Medical subscription in Regina Maria clinics network (Priority Plus plan)

- Monthly sports activity budget (150 RON net)

- Access to Bookster, an online library with over 10,000 titles

- Extra vacation days based on seniority (starting from 22 days)

- 2-week structured onboarding program

- Structured mentoring from Team Leads

- Training sessions, workshops, and learning opportunities

- Clear career development path

- Wolt-wide training programs

- Employee Assistance Program

- Friendly, tolerant, and inclusive work environment

- Necessary equipment for work (laptop, monitor, headset)

### Working hours

Wolt Customer Support operates 7 days a week, 365 days a year, 24/7. Part-time shifts are scheduled over a 4-hour period, which may include weekends and public holidays.

### Technical requirements:

- Strong and reliable internet connection and suitable remote working environment

- Fully remote position, work must be performed from Romania

- Availability to fully participate in training and onboarding

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## Skills

### Required
- Romanian
- English
- customer service
- communication
- problem-solving

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wolt/jobs/7821228?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)