# Front Office Agent – Mercure Oradea

**Company**: Accor
**Location**: Oradea, BH
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000146347289-front-office-agent-mercure-oradea?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/front-office-agent-mercure-oradea-87e48c0a-04e/

## Description

Join the Mercure Oradea hotel, part of the Accor network, as a Front Office Agent. This role offers a chance to be part of a new international hotel, with opportunities for development and advancement.

As the first and last point of contact for guests, you will deliver a warm welcome, efficient service, and a smooth guest journey in line with Mercure and Accor brand standards.

Responsibilities include:

- Welcoming guests and performing check-in and check-out procedures

- Handling guest requests, questions, and complaints

- Providing accurate information about the hotel, services, and local attractions

- Promoting upselling opportunities

- Operating the hotel PMS and Front Office systems

- Maintaining accurate guest profiles and reservation details

- Working closely with other departments to ensure a seamless guest experience

Benefits include:

- Competitive salary package

- Employee benefit card with discounted rates at Accor hotels worldwide

- Learning programs through Accor Academies and international development opportunities

Requirements:

- Previous experience in Front Office, Guest Services, or customer-facing roles is an advantage

- Hospitality education or hotel experience is a plus

- Good communication and interpersonal skills

- Proficiency in Romanian and English (spoken and written)

- Basic computer skills; experience with hotel PMS systems is a plus

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## Skills

### Required
- Romanian
- English
- hotel PMS systems
- communication
- interpersonal skills

### Nice to have
- Previous experience in Front Office
- Guest Services
- customer-facing roles
- Hospitality education
- hotel experience

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000146347289-front-office-agent-mercure-oradea?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)