# Program Manager, Adoption and Advocacy

**Company**: Pfizer
**Location**: New York City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $99,200.00 to $165,400.00 per year
**Category**: Product Management
**Industry**: Healthcare

**Apply**: https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---New-York---New-York-City/Manager--CX-Adoption_4967559-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/program-manager-adoption-and-advocacy-87def35f-d69/

## Description

We are seeking a Program Manager, Adoption and Advocacy to join our team. As a Program Manager, you will play a critical role in driving the adoption of our products and services across various teams and business units.

**Key Responsibilities:**

- Run post-launch follow-through on assigned platforms at the team level, including team onboarding sessions, use-case spotlights, and re-engagement of colleagues who have stopped using the product

- Feed the group's adoption metrics from every program, including participation, activation, 30-day active use, and sentiment for each cohort, business unit, and team

- Use metrics to choose the next action, adjusting the program as needed to improve adoption

- Help recruit, onboard, and maintain the Enterprise Colleague Advisory Community panel as a primary source of beta and pilot participants

- Build and run communities of practice and champion groups to keep adoption going after launch

- Collect colleague stories, quotes, and use cases from these groups for comms, training, and leadership materials

**Requirements:**

- Bachelor's degree with at least 4 years of experience; OR a master's degree with at least 2 years of experience; OR a PhD with 0+ years of experience; OR an associate's degree with at least 8 years of experience; OR a high school diploma, or equivalent, with at least 10 years of relevant experience

- Relevant experience in product adoption, internal communications, change management, digital learning, program coordination, or a related field

- Experience delivering pilots, betas, early-access, or cross-functional programs end-to-end within a defined plan

- Hands-on content production skills, able to write, build, and ship participant and colleague-facing assets without an agency

- Working fluency with usage and engagement data, able to read a funnel, build a simple dashboard view, and explain what it means to non-analysts

- Clear, plain written and spoken English; able to present findings and recommendations to managers and directors

- Able to manage several concurrent workstreams and reprioritize as program timelines change

- Daily user of generative AI tools in own work

**Preferred Requirements:**

- Ran a beta, early-access, or pilot program for an enterprise software or AI product, including participant recruitment, mission or task design, and analysis of what participants actually did in the product

- Experience driving adoption of enterprise AI tools inside a large, matrixed organization, with evidence of what moved usage

- Experience recruiting and maintaining a research or advisory panel, champion network, or community of practice

- Applied knowledge of behavioral science or lifecycle marketing as it relates to habit formation

- Comfort building lightweight tools, trackers, or prototypes with AI-assisted development to support program delivery

- Pharmaceutical or other regulated-industry experience

**What We Offer:**

- Competitive salary ranging from $99,200.00 to $165,400.00 per year

- Comprehensive benefits package, including 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits

- Opportunity to work in a dynamic and fast-paced environment with a talented team

**Work Location:**

- Hybrid work arrangement with occasional travel (approximately 10%) for colleague events and team working sessions

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- product adoption
- internal communications
- change management
- digital learning
- program coordination
- content production
- data analysis
- generative AI tools

### Nice to have
- beta program management
- enterprise AI tool adoption
- research panel management
- behavioral science
- AI-assisted development
- pharmaceutical industry experience

---

Source: [Apply at pfizer.wd1.myworkdayjobs.com](https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---New-York---New-York-City/Manager--CX-Adoption_4967559-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)