# Patient Services Strategy Lead

**Company**: Pfizer
**Location**: New York City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $176,600.00 to $294,300.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---New-York---New-York-City/Director--Patient-Services---Specialty-Care-Products_4963379-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_87d29196-50f

## Description

This vital position is entrusted with crafting the strategy and design of patient services across the entire patient journey.

The role reports to the PPS Specialty Care Business Unit Strategy Lead and is accountable for ensuring patient support strategies align with Business Unit and product objectives.

The ideal candidate will possess a deep understanding of the patient journey and the experiences of individuals receiving Pfizer's Specialty Care therapies.

**Role Responsibilities**

- Program Strategy & Design: Serve as the subject matter expert for PPS in Specialty Care product teams. Lead the development, execution, and operationalization of patient support programs and services, leveraging industry best practices.

- Copay & Affordability: Evaluate and manage cost-effective vendor solutions that reduce cost barriers for eligible patients. Optimize PPS expenditures at the brand level, driving ongoing improvements based on patient outcomes.

- Hub Support & Operations: Set the strategic direction for Hub services, including vendor selection, service design, and performance monitoring. Provide strategic oversight of Hub operations and healthcare provider-facing support infrastructure.

- Alliance / Partnership Management: Identify and partner with best-in-class vendors. Ensure partnership strategy supports the broader patient journey and field reimbursement teams.

- Fulfillment Strategy: Shape fulfillment options that address patient willingness to pay and evolving reimbursement dynamics. Lead efforts to enhance the patient experience throughout the patient’s journey with Pfizer.

- Landscape Monitoring: Track trends in the external healthcare landscape and translate insights into strategic recommendations. Monitor competitor programs and payer trends that affect patient access and adherence.

- Brand Integration & Cross-Functional Partnership: Incorporate PPS leadership strategies into marketing and planning documents. Build strong relationships across various departments to promote strategic initiatives.

**Basic Qualifications**

- Bachelor's degree with at least 8+ years of experience; OR a master's degree with at least 7+ years of experience; OR a PhD with 5+ years of experience of relevant experience.

- Over 8 years of experience in biopharma patient services strategy or related fields.

- A strong strategic planning mindset and financial skills.

- Expertise in cross-functional leadership and stakeholder management.

- Exceptional written and verbal communication skills.

- A commitment to personal growth and collaboration.

**Preferred Qualifications**

- Experience working with vendors, such as prior authorization support vendors and patient services partners.

- Experience advising brand teams on patient support strategy as part of product launch planning.

- Knowledge of how patient services programs promote access and adherence in the therapeutic area.

- Strong analytical thinking, interpersonal skills, and entrepreneurial mindset.

**Other Job Details:**

- The annual base salary for this position ranges from $176,600.00 to $294,300.00.

- In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share-based long-term incentive program.

- Comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.

## Skills

### Required
- strategic planning
- financial skills
- cross-functional leadership
- stakeholder management
- written and verbal communication

### Nice to have
- vendor management
- patient support strategy
- analytical thinking
- interpersonal skills
- entrepreneurial mindset

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Source: [Apply at pfizer.wd1.myworkdayjobs.com](https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---New-York---New-York-City/Director--Patient-Services---Specialty-Care-Products_4963379-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)