# Regional Cleaning Business Lead | FIFO | 8:6 Roster | Western Australia

**Company**: Sodexo
**Location**: Western Australia, , Australia
**Work arrangement**: remote
**Job type**: full-time
**Category**: Facilities & Maintenance
**Industry**: Other

**Apply**: https://jobs.smartrecruiters.com/Sodexo/744000151332469-regional-cleaning-business-lead-fifo-8-6-roster-western-australia?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_87adc778-e81

## Description

Sodexo is seeking a Regional Cleaning Business Lead to join their team in a permanent, full-time capacity working across their IFMS contract on site, 8 days on 6 days off.

The purpose of this role is to be a subject matter expert to provide continuous improvement and innovation for Accommodation Room Standards and site cleaning activity.

Responsibilities:

- Ensure that Sodexo receives positive feedback from all stakeholders by driving a customer-centric approach to service and by committing to continuous improvement of their service output.

- Train Cleaning leaders across sites to ensure that they all demonstrate the IFMS collaboration model behaviours.

- Continuously search for, and improve, ways of working to minimise cost and increase effectiveness.

- Meet agreed deadlines and ensure key stakeholders are satisfied with the level of service.

- Ensure quality, health, safety, environmental and compliance targets are met or exceeded.

Job Scope:

- Consistent application and control of cleaning activity to support the accommodation site portfolio.

- Enhanced resident experience through continuous service improvement and innovation.

- Reporting to the Operations Excellence Manager, with direct engagement to the Regional Manager of Operations and extended Village Leadership Team.

- Supporting an on-site rotational 8:6 roster, with Sodexo Support Centre visitation required at minimum of one day per swing or as directed by the Operations Excellence Manager.

- Onboard and train personnel with limited understanding of system, process and frontline duties, ensuring completion of structured onboarding frameworks.

- Ensure consistency in cleaning practices, adhering to Sodexo processes to effectively embed and maintain standardisation across the portfolio.

- Continuously investigate and drive process improvement to reduce the administrative burden for customer-facing administrators to enable service excellence.

- Drive ongoing review and development of streamlined work practices for the Site-based teams and ensure they are standardised across the portfolio.

- Providing expertise to assist in solving escalated operational issues.

- Support cleaning supervisors and teams appropriately to meet operational deadlines.

- Provide advice and recommendation for improving the supporting technology systems.

- As a leader, demonstrate overarching commitment to health and safety and become a role model for Sodexo's Managerial behaviours, Diversity and Inclusion.

- Generate daily, weekly, monthly reports for regional cleaning targets and KPI's.

- Deliver target training interventions based on audit findings and KPI trends.

- Ability to create and manage Performance Improvement Plans for segment performance.

- Conduct structured quality assurance audits across sites to ensure compliance with cleaning standards.

- Maintain regional forecasting cleaning/accommodation reporting.

- Work collaboratively with Accommodation teams to support efficient room turnaround and readiness.

- Support alignment between room allocation planning and cleaning delivery capability across sites.

- Training, structured onboarding and adherence to Housekeeping Visual Standards, ensuring competency and capability uplift across sites.

Qualifications:

- Minimum of 3-5 years' experience in a similar role and/or as a site-based cleaning supervisor.

- Demonstrated expertise in managing remote site cleaning teams preferred.

- Experience in Accommodation, cleaning services in remote locations.

- Experience with CRM and Power BI an advantage.

- A C Class Australian Driver's License.

- Demonstrate high-level analytics and problem-solving skills.

- Ability to analyse and synthesise high volumes of data and present the information in meaningful and accurate reports.

- Expertise in identifying the key performance drivers of the business and developing benchmarks to assess and manage contract and service performance.

- Expertise in understanding key performance indicators of the contract, then implement solutions.

- Success or remediate under-performance.

- Excellent customer service focus.

- Strong communication skills.

- Advanced Excel skills.

- Familiarity with Dashboards and SharePoint.

- Work autonomously in remote locations.

## Skills

### Required
- CRM
- Power BI
- Advanced Excel
- Dashboards
- SharePoint
- Problem-solving
- Analytics
- Communication
- Leadership

### Nice to have
- Experience in Accommodation, cleaning services in remote locations
- Demonstrated expertise in managing remote site cleaning teams

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Sodexo/744000151332469-regional-cleaning-business-lead-fifo-8-6-roster-western-australia?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)