# Senior Manager, Grab Support Strategy

**Company**: Grab
**Location**: Petaling Jaya, Malaysia
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000160898999-senior-manager-grab-support-strategy?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-manager-grab-support-strategy-87aa2e61-17f/

## Description

As a member of the Grab Support (GS) Strategy & Planning team, you will serve as the strategic control tower for customer support across Malaysia and Singapore.

You will lead the GS Strategy & Planning function across Malaysia and Singapore, overseeing multidisciplinary teams across Data & Reporting, Compliance & Governance, and Operational Performance Analytics.

Your core mission is to establish rigorous operational governance, evaluate cross-functional trade-offs across Operations and Enablement, and ensure strategic decisions deliver cost efficiency, productivity, and an elevated customer experience.

Key responsibilities include:

- Translating regional business priorities into an integrated MY/SG Support operating model

- Evaluating cross-functional trade-offs and prioritizing high-impact strategic initiatives

- Converting strategic priorities into execution roadmaps with clear performance milestones and accountability structures

- Leading and mentoring people managers and senior individual contributors across Data & Reporting, Compliance & Governance, and Operational Performance Analytics

- Establishing and steering executive governance mechanisms, operational reviews, and performance tracking cadences for MY/SG Support leadership

- Partnering with Enablement and Operations leaders to drive process standardization and continuous improvement

- Leveraging Generative AI (GenAI) and automation tools to streamline reporting workflows and elevate team productivity

Requirements:

- At least 10 years of progressive leadership experience in Customer Operations, Operational Strategy & Planning, Management Consulting, or Business Transformation

- Experience designing integrated operating models and managing complex operational trade-offs

- Demonstrated executive presence with extensive experience influencing senior stakeholders and driving cross-functional alignment

- Deep proficiency in operational performance frameworks, financial and cost-efficiency modeling, and operational metrics governance

- Direct experience managing and coaching multidisciplinary teams

- Professional written and verbal communication skills in English and Bahasa

- Experience engaging with AI tools and emerging technologies

Benefits:

- Term Life Insurance and comprehensive Medical Insurance

- GrabFlex benefits package

- Parental and Birthday leave

- Love-all-Serve-all (LASA) volunteering leave

- Confidential Grabber Assistance Programme

- FlexWork arrangements

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Operational Strategy
- Leadership
- Customer Operations
- Data Analysis
- Communication
- AI tools
- English
- Bahasa

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000160898999-senior-manager-grab-support-strategy?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)