# Resident Operations Director (2027-2028)

**Company**: Zeta
**Location**: New York City, NY
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $92,000
**Category**: Education
**Industry**: Education

**Apply**: https://job-boards.greenhouse.io/zetacharterschools/jobs/7995730003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_87a1b736-181

## Description

## Job Overview

We are seeking a Resident Operations Director to join our team at Zeta, a network of schools across the Bronx, Upper Manhattan, and Queens. As a Resident Operations Director, you will play a critical role in building the next chapter of educational excellence.

## Key Responsibilities

- Complete an intensive 6-to-12-month residency designed to prepare you to become the Operations Director of a Zeta school.

- Serve as a full-time member of an established School-Based Operations Team, learning alongside experienced school and operations leaders while contributing meaningfully to daily execution.

- Take on increasing ownership of school operations, building the judgment, technical knowledge, and leadership skills required to oversee a full school operations function.

- Lead high-impact school-based and network-wide projects, managing work from initial problem diagnosis through execution and measurable results.

- Strengthen systems for safety, facilities, and daily school operations, helping create a secure, welcoming, and exceptionally well-run environment for students, staff, and families.

- Use data to identify gaps and improve operational systems, balancing immediate execution with long-term planning and continuous improvement.

- Develop the people leadership and cross-functional partnership skills needed to lead an operations team and serve as an effective member of a school leadership team.

- Drive execution of the school’s Zeta Operational Excellence (ZOE) Action Plan to maintain a score of at least 90%, using data to set monthly priorities and partnering closely with school leadership and Network-level teams.

## Requirements

- A Bachelor’s degree

- A minimum of 4 years of professional experience leading complex projects, teams, or operational work in a high-performing environment

- Strong project management and execution skills, with the ability to manage competing priorities and drive work through completion

- A systems-minded approach to the work, with the ability to identify gaps, anticipate needs, solve root causes, and improve how work gets done

- Strong judgment and the ability to respond to challenges with urgency, ownership, and solutions-oriented follow-through

- Deep alignment with Zeta’s mission and a student-centered approach to learning

- Experience in K-12 education or school operations is preferred but not required

## Benefits

- Comprehensive and affordable medical, dental, and vision plans

- Flexible spending accounts for eligible medical purchases and commuter expenses

- 403(b) retirement plan; Zeta offers matching contributions toward your savings

- Competitive compensation

- Relocation support to help eligible candidates make the move to New York City

- Monthly stipend for wellness and lifestyle expenses

- Four live therapy sessions per month through Talkspace and a free Headspace subscription

- MacBook Air and specified monthly reimbursement for use of a mobile phone

- Fully stocked team spaces with snacks and quality coffee

- Zeta swag, team outings, and some of NYC’s finest sweet treats handpicked from our CEO

- Books and resources for professional development

## Skills

### Required
- project management
- execution skills
- systems thinking
- judgment
- problem-solving

### Nice to have
- K-12 education
- school operations

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zetacharterschools/jobs/7995730003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)