# Senior Manager, Head of Talent Operations

**Company**: Ramp
**Location**: New York, NY, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Salary**: $220K - $302K
**Category**: Human Resources
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/ramp/bdd28c40-f95b-43df-bebe-3b8a25c8f602?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_879eb0aa-020

## Description

## Compensation

- Target Base Salary $220K – $302K

- Offers Equity

The final compensation will depend on the location and level at which you are hired.

## About the Role

We’re looking for a strategic and operationally rigorous Senior Manager, Head of Talent Operations to lead and scale the engine behind our recruiting organization. You will lead a team of 4 Talent Operations professionals and oversee the operational backbone supporting our ~40-person recruiting team, which is growing rapidly in scale and complexity across functions and globally.

This role owns and strengthens core recruiting infrastructure , including interview scheduling and operations, headcount governance, tech stack strategy, interviewer enablement, compliance, and candidate experience , ensuring our systems are efficient, scalable, and built for continued growth. This is a highly cross-functional leadership role requiring strong systems thinking and execution rigor.

## What You'll Do

- **Talent Operations Leadership**

- Lead, coach, and develop a team of four Talent Operations professionals.

- Drive prioritization, operational rigor, and scalable infrastructure to support a 40+ recruiter organization.

- Be hands-on where needed to continue to shape and grow this critical function.

- **Recruiting Technology Strategy & Ownership**

- Own the full recruiting tech stack (ATS, scheduling tools, sourcing tools, CRM, interview tools, etc.).

- Partner with Tech Enablement to drive system implementation, integration, automation, and optimization.

- Evaluate and implement new tools as the organization scales.

- Oversee and evolve the internal recruiting “help desk” into a scalable, automated support function.

- **Headcount Planning & Governance**

- Own execution and operational tracking of the company’s headcount plan in partnership with finance.

- Build systems to monitor hiring progress, recruiter capacity, and forecasting.

- **Interview Operations & Scheduling**

- Own end-to-end interview operations, including scheduling infrastructure.

- Build scalable processes and tooling to support high-volume, complex hiring.

- Ensure a seamless and efficient experience for candidates, recruiters, and interviewers.

- **Programs & Experience (Interviewer Enablement, Referrals, Candidate Experience)**

- Own and scale core recruiting programs, including interviewer enablement, referrals, and candidate experience, ensuring they drive hiring excellence at scale.

- Define success metrics and lead ongoing optimization to improve quality of hire, engagement, and overall recruiting performance.

- **Compliance & Global Hiring Expansion**

- Ensure recruiting processes meet compliance requirements across jurisdictions.

- Partner with People Ops & Legal to support international hiring expansion.

## What You Need

- 8+ years of relevant operations experience; 3+ years in talent/recruiting operations a plus.

- 3+ years of experience managing high-performing teams.

- Experience supporting a large, complex recruiting organization (30+ recruiters preferred).

- Strong headcount planning, workforce planning, and reporting experience.

- Demonstrated experience building scalable processes in high-growth environments.

- Strong project management skills with the ability to manage multiple high-impact initiatives simultaneously.

- Experience supporting global hiring and multi-jurisdiction compliance.

- Data-driven decision maker with strong analytical capabilities.

- Exceptional cross-functional communication and stakeholder management skills.

## Benefits

- Flexible PTO

- Centralized home-office equipment ordering

- Health and wellness stipend

- Budget for intra-office travel

- Weekly coffee stipend

- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

- One Medical annual membership

- 401(k), including employer match on contributions made while employed by Ramp

- Fertility HRA (up to $10,000 per year)

- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

- Pet insurance

- In-office perks: lunch, snacks, drinks, and more

- Relocation expense coverage to NYC or SF (if needed)

## Skills

### Required
- talent operations
- recruiting technology
- headcount planning
- interview operations
- compliance
- global hiring

### Nice to have
- recruiting operations
- team management
- project management
- analytical capabilities

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp/bdd28c40-f95b-43df-bebe-3b8a25c8f602?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)