# Customer and Trading Manager - Nightshift

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Belfast, County Antrim
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: from £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400087068?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-and-trading-manager-nightshift-8798473c-5bf/

## Description

We are seeking a Customer and Trading Manager to lead our nightshift team at Sainsbury's Supermarkets Ltd in Belfast, County Antrim, United Kingdom.

As a Customer and Trading Manager, you will be responsible for leading a team overnight to deliver all replenishment activities across the store, prioritising deliveries, organising the warehouse, and replenishing shelves. You will often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store. Your goal will be to ensure that standards are brilliant come morning so we're ready to serve our customers.

Key responsibilities include:

- Leading a team overnight to deliver replenishment activities

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

- Providing brilliant customer service and coaching a team to do the same

- Delivering and monitoring KPIs or other performance indicators

- Managing operations and being comfortable doing this alone in the absence of more senior management

To be successful in this role, you will need:

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Experience of managing employee relations issues, including performance and absence management

We offer a range of benefits, including:

- Salary from £31,700

- £4,500 premium on top of your base salary for working nightshifts

- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme

- Free food and hot drinks provided

- Generous holiday entitlement

- Pension – we'll match 4-7.5% of your pension contributions

- Sainsbury's share scheme

- Wellbeing support

- Colleague networks

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

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## Skills

### Required
- customer service
- team management
- operational leadership
- performance management
- employee relations

### Nice to have
- nightshift working
- KPI delivery
- inclusivity

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