# Guest Experience Associate

**Company**: Sandbox VR
**Location**: San Francisco
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Entertainment
**Industry**: Technology

**Apply**: https://jobs.lever.co/sandboxvr/9d3b7033-9d07-4db5-8bf8-9a991364506d
**Canonical**: https://yubhub.co/jobs/job_87863cab-7d6

## Description

Join us and help build the future of entertainment! As a Guest Experience Associate, you will create unforgettable moments for our guests by guiding them through the VR journey, troubleshooting issues, and maintaining a high-energy store environment.

Responsibilities:
Create Unforgettable Guest Moments
Greet guests with energy and invite them into an exciting, welcoming environment
Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
Proactively share offers (F&B, repeat visits, gift cards) to boost engagement

Be a Tech & Experience Expert
Master our proprietary tech and keep gear calibrated
Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
Communicate with management and tech support when issues arise, clearly and quickly

Keep Things Running Smoothly
Maintain a spotless, high-energy store that meets Sandbox VR standards
Sanitize gear thoroughly and display materials/gift cards to brand expectations
Prepare iPads, body trackers, and gear before and after every session

Shift Leadership & Coaching
Open/close the store, manage daily audits, break schedules, and labor spend
Run shift check-ins, coach in real time, and train new hires
Ensure team performance, morale, and guest service standards remain high

Requirements:
Egoless & Coachable: You take feedback well and pitch in wherever needed
Adaptable & Proactive: You’re resourceful, self-driven, and good with change
Team-Focused: You stay positive and celebrate group wins
Reliable: On time, in uniform, and ready to shine
Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
Weekend Availability: Required
Leadership: 1+ year in retail/hospitality leadership

Benefits:
Paid sick time + 401(k) match
Commuter benefits (transit + parking)
Referral bonuses + employee discounts
Free VR sessions + guest review bonus

## Skills

### Required
- Virtual Reality
- Customer Service
- Problem Solving
- Communication
- Leadership

### Nice to have
- Retail
- Hospitality
- Event Planning