# CSS Service Insights Analyst

**Company**: HP Inc.
**Location**: Vancouver, Washington
**Experience**: senior
**Job type**: full-time
**Salary**: $105,050.00 - 152,350.00 USD annually
**Category**: Data Science
**Industry**: Technology

**Apply**: https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Vancouver-Washington-United-States-of-America/CSS-Service-Insights-Analyst_3166230-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8761e47c-fa4

## Description

The CSS Service Insights Analyst is responsible for delivering advanced analytical insights that drive business growth, improve customer engagement, and support strategic decision-making across the Services organization.

The role analyzes large, complex datasets using SQL, Python, statistical methods, and AI-assisted analytical techniques to identify customer behaviors, performance trends, and business opportunities. Working closely with cross-functional business, product, and data engineering teams, the analyst develops measurement frameworks, defines analytical requirements, and translates data into actionable recommendations.

The position creates executive-ready dashboards, visualizations, and data-driven narratives that influence product strategy, customer experience, and monetization initiatives. Success in this role requires strong analytical problem-solving skills, effective stakeholder collaboration, and the ability to transform complex data into meaningful business outcomes.

**Key Responsibilities**

- Support growth initiatives and strategic programs through experiment design, performance measurement, customer insight development, and AI-assisted analytical techniques that improve business understanding and decision-making.

- Partner with customer engagement and cross-functional business teams to identify opportunities that increase subscriptions, customer engagement, retention, and product purchases through data-driven insights.

- Define measurement frameworks, analytical requirements, and data product specifications, partnering closely with data engineering teams to develop scalable data assets that enable advanced analytics and business insights.

- Deliver actionable insights by synthesizing data from multiple sources, including enterprise data warehouses, customer research, surveys, and behavioral data. Develop hypotheses, validate findings, and recommend actions that influence business strategy.

- Create compelling data stories and executive-ready presentations that clearly communicate analytical findings, business opportunities, and recommendations to stakeholders at all organizational levels.

- Apply statistical methods, machine learning techniques, and AI-enabled analytical capabilities, where appropriate, to uncover patterns, explain business performance, and support data-driven decision-making.

- Continuously identify new opportunities to leverage data, analytics, and emerging AI capabilities to improve analytical efficiency, enhance business insights, and support strategic business objectives.

**Education and Experience Required**

- Bachelor’s or Graduate degree in Mathematics, Analytics, Data Science, Marketing, Engineering, or Economics. Graduate degree preferred.

- 7+ years of analytic work experience with an emphasis on email and in-app campaigns and experiences in support of digital products.

- 3+ years working collaboratively with product teams.

**Knowledge and Skills Required**

- **Analytical Tools**

+ Expertise in business intelligence and analytics platforms, including Power BI, Looker, ThoughtSpot, Google Analytics, and other visualization tools used to transform complex data into actionable business insights. 	+ Advanced SQL proficiency with experience developing complex queries, optimizing data retrieval, and analyzing large datasets; proficiency in Python for analytical workflows, automation, and advanced data analysis. 	+ Experience with enterprise data platforms such as Databricks SQL, Amazon Redshift, and modern cloud-based data warehouse technologies. 	+ Familiarity with AI-enabled analytical tools that enhance data exploration, insight generation, and analyst productivity while maintaining strong analytical rigor and validation.

- **Analytical Skills**

+ Demonstrated expertise in quantitative analysis with the ability to transform complex, large-scale datasets into meaningful business insights, strategic recommendations, and measurable outcomes. 	+ Proven ability to navigate ambiguity, frame complex business problems, perform exploratory analysis with minimal direction, and develop structured analytical approaches to answer open-ended business questions. 	+ Experience designing and evaluating A/B tests, multivariate experiments, and campaign performance across digital channels,including email, mobile applications, web experiences to measure impact and support data-driven decision-making. 	+ Strong understanding of statistical analysis and machine learning techniques, including logistic regression, generalized linear models, decision trees, clustering, factor analysis, and other predictive or descriptive analytical methods. 	+ Experience leveraging AI-assisted analytical capabilities to accelerate insight generation, summarize analytical findings, and improve decision support while applying sound statistical methods and business judgment to validate results.

- **Cross-Org Skills**

+ Effective Communication 	+ Results Orientation 	+ Learning Agility 	+ Digital Fluency 	+ Customer Centricity

**Benefits**

- Health insurance

- Dental insurance

- Vision insurance

- Long term/short term disability insurance

- Employee assistance program

- Flexible spending account

- Life insurance

- Generous time off policies, including;

- 4-12 weeks fully paid parental leave based on tenure

- 11 paid holidays

- Additional flexible paid vacation and sick leave

## Skills

### Required
- SQL
- Python
- Power BI
- Looker
- ThoughtSpot
- Google Analytics
- Databricks SQL
- Amazon Redshift

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Source: [Apply at hp.wd5.myworkdayjobs.com](https://hp.wd5.myworkdayjobs.com/en-US/ExternalCareerSite/job/Vancouver-Washington-United-States-of-America/CSS-Service-Insights-Analyst_3166230-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)