# Enterprise Support Specialist (Bengaluru, India)

**Company**: Figma
**Location**: Bengaluru, India
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/6229275004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_875b73e8-ba2

## Description

Figma is growing its team of creatives and builders on a mission to make design accessible to all.

As an Enterprise Support Specialist on the Customer Operations & Support team, you'll partner closely with the Enterprise Support Manager to define and elevate the Enterprise Support function.

Your responsibilities will include:

- Developing expertise in Figma's products and customer journey to diagnose sophisticated inquiries

- Interacting with customers daily via email to resolve cases

- Partnering with Sales teams to guide large-scale organizations through complex workspace configurations

- Operating as the voice of the customer to capture product and process gaps

- Acting as a designated point of contact for high-risk escalations and issues

- Identifying trends and communicating insights to Product and Engineering teams

- Engaging in pilot programs and experimentation to identify efficient approaches

- Recommending foundational tooling and processes to ensure scalability

Requirements:

- 2+ years of experience in a technical SaaS Support environment, ideally supporting Enterprise customers

- Proficiency in troubleshooting SAML/SSO and SCIM configurations for large-scale organizations

- Familiarity with system administration for large end-user communities or guiding customers through complex implementations

- Ability to assess the business impact of technical issues to drive cross-functional alignment, prioritization, and timely resolution

Nice to have:

- Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development

- Familiarity and willingness to learn AI concepts

Figma offers a hybrid work arrangement from its Bangalore office.

The role requires coverage during non-standard business hours to support global customers.

## Skills

### Required
- technical SaaS Support
- SAML/SSO
- SCIM configurations
- system administration

### Nice to have
- Adobe XD
- Sketch
- Framer
- UX/UI development
- AI concepts

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/6229275004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)