# IT Support Specialist

**Company**: MHP Americas, Inc.
**Location**: Chattanooga
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.porsche.com/index.php?ac=jobad&id=21924&utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_873c86e7-f4c

## Description

We are seeking an IT Support Specialist to provide operative responsibility in incident, problem, and configuration management in support of our client's Production environment. The successful candidate will be the first line of service delivery to handle critical and day-to-day requests from users.

Responsibilities:

- Provide operative responsibility in problem management (incident management, problem management) for all items impacting plant operations.

- Create Application and Hardware (System) Lifecycle Plans.

- Work with the ITP management to ensure that a multi-year lifecycle plan is created to support from 1st to 3rd level support, including milestones for all known firmware/software versions or functional upgrades and sunset and successor systems.

- Assess and Manage System Requirements and Production program fulfillment.

- Work with the ITP department to determine the current level of performance expected and risk with current processes and systems.

- Identify Automated Solutions which support business process maturity or improvement.

Qualifications:

- ITIL (Problem, Incident, Change Management) Knowledge.

- Bachelor in Computer Science/Info Technology Mgmt (preferred).

- Good phone skills (patient, clear communicator).

- TCP/IP Services.

- Microsoft Office.

- Microsoft Windows.

- Basic application configuration.

- Strong analytical skills.

- Strong written and verbal communication skills.

- Work under pressure.

- Ability to work on multiple activities concurrently.

- Strong systemic thinking and problem-solving skills.

- Experience in business process definition and validation.

- Strong troubleshooting skills.

- Good documentation skills.

- Ability to take a “client” focus when engaging with internal departments/customers.

- Strong technical skills.

- Works well as part of a team.

Desired Skills:

- Knowledge in equipment and technology from:

- Microsoft Windows Server

- VMWare

- Sun Technology

- Citrix

- ITIL Processes (Incident, Change, & Problem Management)

- Enterprise Monitoring Systems

## Skills

### Required
- ITIL
- TCP/IP Services
- Microsoft Office
- Microsoft Windows
- Basic application configuration
- Analytical skills
- Communication skills
- Troubleshooting skills
- Documentation skills

### Nice to have
- Microsoft Windows Server
- VMWare
- Sun Technology
- Citrix
- Enterprise Monitoring Systems

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Source: [Apply at jobs.porsche.com](https://jobs.porsche.com/index.php?ac=jobad&id=21924&utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)