# Advanced Operations Solution, Process Excellence & Insights, Senior Analyst

**Company**: AIA
**Location**: Tampines, SG
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Insurance
**Wikidata**: https://www.wikidata.org/wiki/Q30255387

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/SG-Tampines-Agency-Building/AOS--Process-Excellence---Insights--Senior-Analyst_JR-59818?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8728e51f-431

## Description

At AIA, we're transforming our organisation to be faster, simpler, and more connected. We're looking for a Senior Solutions Analyst to support the execution and implementation of system enhancements, new products, and projects in Life Operations, focusing on Claims.

**Responsibilities:**

- Delivery and implementation of Claims System enhancements, new products, and projects

- Analyse end-to-end business processes, systems, and data related to operations

- Create business process mappings (AS-IS & TO-BE)

- Develop user requirements that align with business needs

- Facilitate and prioritise changes with users and stakeholders

- Ensure business requirements are clearly articulated and documented

- Evaluate alternative solutions with IT and make recommendations

- Serve as intermediary between technology and business teams

- Translate business requirements into test scenarios and conditions

- Liaise with stakeholders for UAT setup and execution

- Execute UAT and review results

- Provide UAT signoff and defect resolution

- Perform post-implementation verification

- Contribute to project planning and resource allocation

- Provide guidance to Analysts and Support Specialists

- Prepare end-user training guides

**Requirements:**

- Diploma or Degree in Business IT, Computer Science, or related discipline

- Certifications in Lean Six Sigma and/or Prince 2 preferred

- 1-2 years of experience in life insurance claims operations and/or Claims background

- Integral Life (Life 400/Asia AS400) background preferred

- Knowledge of Healthshield, minor and major claims preferred

- Experience in requirements gathering and managing delivery of life/health insurance systems and integrations

- Hands-on experience as a business analyst with 3-5 years of experience

- Experience in digital products or services (mobile or web) preferred

- Experience in UAT

- Good verbal and written communication skills and interpersonal skills

- Ability to work in a fast-paced environment and attend to multiple projects

- Pro-active and self-motivated

- Strong analytical and problem-solving skills

- Meticulous and able to manage priorities to meet deadlines

- Positive attitude and willingness to be a team player

## Skills

### Required
- Business Analysis
- Process Improvement
- Claims Operations
- System Implementation
- UAT

### Nice to have
- Lean Six Sigma
- Prince 2
- Integral Life
- Healthshield
- Digital Products

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/SG-Tampines-Agency-Building/AOS--Process-Excellence---Insights--Senior-Analyst_JR-59818?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)