# ProdOps Engineer

**Company**: Barclays
**Location**: Pune
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Pune-Gera-Commerzone-SEZ/BCS-Prodops-Shift-Lead_JR-0000106179?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_870cbbed-611

## Description

We are seeking a ProdOps Engineer to spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

**Purpose of the role** To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

**Accountabilities**

- Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.

- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.

- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.

- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.

- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.

- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.

- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

**Basic/ Essential Qualifications:**

- Managing and supporting Azure and M365 Tenant environments.

- Administering Exchange and Proofpoint email security solutions.

- Scripting and automating tasks using PowerShell.

- Experienced in Citrix cloud environments.

**Desirable skillsets/ good to have:**

- Experience using monitoring and backup tools such as Splunk, ESAAS, and Rubrik.

- Strong communication and interpersonal skills to collaborate effectively across teams.

- Scripting experience knowledge would be added advantage.

- Good to have knowledge of Copilot, Cyber Resiliency and Splunk cloud.

- GCP as a recovery platform.

## Skills

### Required
- Azure
- M365
- Exchange
- Proofpoint
- PowerShell
- Citrix

### Nice to have
- Splunk
- ESAAS
- Rubrik
- Copilot
- Cyber Resiliency
- Splunk cloud
- GCP

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Pune-Gera-Commerzone-SEZ/BCS-Prodops-Shift-Lead_JR-0000106179?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)