# AI Support Engineer, Government - San Francisco, CA

**Company**: OpenAI
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $180K - $260K
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/48993416-b5f5-4c3f-b7c8-b8ca7c2395e0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_86fee846-69e

## Description

## Compensation

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The salary range for this role is $180K - $260K per year, with additional compensation including generous equity, performance-related bonuses, and benefits.

Benefits include:

- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses

- 401(k) retirement plan with employer match

- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave

- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year

- Mental health and wellness support

- Employer-paid basic life and disability coverage

- Annual learning and development stipend

- Daily meals in our offices, and meal delivery credits as eligible

- Relocation support for eligible employees

## About the Team

OpenAI's User Operations team supports customers' adoption of AI and ensures exceptional product experiences. The team resolves complex issues, provides technical guidance, and supports customers in maximizing value and adoption from deploying OpenAI's products.

## About the Role

We're looking for experienced individuals to help solve complex challenges faced by customers while building the future of post-AGI support. In this role, you'll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel technical problems.

Responsibilities:

- Support public sector customers, including U.S. Government agencies and teams operating under FedRAMP requirements

- Become a trusted expert on OpenAI's products and platform

- Serve as a critical escalation point and line of defense for complex technical issues

- Take learnings from resolving customer issues and create approaches to scaling these solutions

- Drive operational excellence by identifying opportunities for automation and AI-powered workflows

- Provide occasional holiday and weekend support on call coverage, as needed

## Requirements

- 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles

- Comfortable using emerging technologies to script or engineer code for automating repetitive tasks

- Expert-level SaaS troubleshooting skills

- Polished enterprise communication and calm with high-stakes customers during live incident calls

- Proven experience building strong relationships with customers and cross-functional partners

- Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues

- Bachelor's degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience

## Skills

### Required
- Python
- SaaS troubleshooting
- enterprise communication
- critical thinking
- problem solving

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/48993416-b5f5-4c3f-b7c8-b8ca7c2395e0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)