# Case Management Coordinator (CMC)

**Company**: Aetna Better Health
**Job type**: full-time
**Salary**: $21.10 - $36.78
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Field-Kentucky/Intensive-Case-Management-Analyst--Field--Must-reside-in-Jefferson-County_R1075665?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_86eec09e-725

## Description

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

Aetna Better Health is hiring a Case Management Coordinator (CMC) to support the case management process, facilitating improved healthcare outcomes for members by providing advocacy, collaboration, coordination, support, and education.

**Job Details:**

- This is a Field position requiring regional in-state travel 80-90% of the time.

- You must have reliable transportation and be able to travel to the Louisville office for meetings and training.

- Visits to member's homes, schools, hospitals, doctor's offices, and DCBS offices are expected.

- This position is assigned to the Jefferson Region, Jefferson County, and you must reside in Jefferson County.

- Flexibility to work beyond core business hours (Monday-Friday, 8am-5pm EST) is required.

**Key Responsibilities:**

- Evaluate members using care management assessments and data review to recommend approaches for resolving care needs.

- Identify high-risk factors and service needs, implementing early and proactive support interventions.

- Coordinate and implement Wellness care plan activities and monitor member care needs.

- Consult with case managers, supervisors, Medical Directors, and other health programs to overcome barriers and achieve optimal outcomes.

- Identify and escalate quality of care issues through established channels.

- Utilize negotiation and motivational interviewing skills to secure appropriate services and promote lifestyle changes.

- Provide coaching and support to empower members to make independent medical and healthy lifestyle choices.

- Help members actively participate with their providers in healthcare decision-making.

- Utilize case management and quality management processes in compliance with regulatory and accreditation guidelines.

**Requirements:**

- Minimum 6 months of experience in Foster Care, juvenile justice systems, Adoption Assistance, Behavioral Health Services, Trauma-informed Care, ACEs, Crisis Intervention services, or evidence-based practices applicable to the Kentucky SKY populations.

- Minimum 2 years of experience in behavioral health, social services, social work, psychology, sociology, marriage and family therapy, or counseling.

- Minimum 1 year of experience with MS Office Suite applications, including Word and Excel.

- Ability to travel 80-90% of the time.

- Must reside in Jefferson County.

**Preferred Experience:**

- 3+ years of experience in behavioral health, social services, social work, psychology, sociology, marriage and family therapy, or counseling.

- 1+ year of MCO experience.

**Education:**

- Minimum of a Bachelor’s or Master’s degree in behavioral health or a relevant human services field of study (social work, psychology, marriage and family therapy, counseling).

**Salary and Benefits:**

- The typical pay range for this role is $21.10 - $36.78 per hour.

- This position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

## Skills

### Required
- MS Office Suite
- Word
- Excel
- Behavioral Health
- Social Services
- Social Work
- Psychology
- Sociology
- Marriage and Family Therapy
- Counseling

### Nice to have
- MCO experience
- 3+ years of experience in behavioral health

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Field-Kentucky/Intensive-Case-Management-Analyst--Field--Must-reside-in-Jefferson-County_R1075665?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)