# Customer and Trading Manager - Nightshift - MNTR

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Edinburgh, Midlothian
**Job type**: full-time
**Salary**: From £31,700
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400088049?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-and-trading-manager-nightshift-mntr-86c4e7b7-2ba/

## Description

We're seeking a Customer and Trading Manager to lead our store team in Edinburgh. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, often being the only manager on site. You will work closely with a small team of managers to ensure the store runs smoothly every day.

The role involves taking responsibility for the day-to-day running of the store, managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate. You will also be required to work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.

As a Customer and Trading Manager, you will be supported through the Manager New to Role learning programme, a flexible 12-week programme designed to help you build the skills and confidence needed to succeed.

**Responsibilities:**

- Working closely with a small team of managers to ensure the store runs smoothly every day

- Taking responsibility for the day-to-day running of the store

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

- Working alongside a team to complete all tasks, ensuring our customers are served efficiently and safely

- Providing brilliant customer service and coaching a team to do the same

- Delivering KPIs and other performance indicators

- Leading operations and being comfortable doing so alone in the absence of more senior management

**Requirements:**

- Consistently delivering great customer service and taking pride in helping customers and colleagues

- Experience of working as part of a team in a fast-paced, customer-facing environment

- Showing initiative, using good judgement, and being ready to take on greater responsibility with support

- Being open to feedback, keen to learn, and committed to completing the 12-week programme and applying the learning on the job

- Having discussed the opportunity with your line manager and having their support to take the next step into management

**Benefits:**

- Salary from £31,700

- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat

- Annual bonus scheme based on our and your performance

- Free food and hot drinks provided for colleagues in all our stores

- Generous holiday entitlement, maternity and paternity leave

- Pension – we'll match 4-7.5% of your pension contributions

- Sainsbury's share scheme – build up an investment at discounted rates

- Wellbeing support – access to emotional support, counselling, legal and financial advice

- Colleague networks – link with like-minded people to help fulfil your potential

- Cycle to Work scheme

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## Skills

### Required
- customer service
- team management
- performance management

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Source: [Apply at hdhe.fa.em3.oraclecloud.com](https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400088049?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)