# Head of KYC Operations - APAC

**Company**: Wise
**Location**: Hyderabad, India
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000158492767-head-of-kyc-operations-apac?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_86b1e46d-123

## Description

As the Head of KYC Operations - APAC, you will lead the KYC Operations Function organization to ensure compliance and provide instant service with best-in-class quality.

You will lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence.

Your responsibilities will include:

- Setting and executing strategic objectives, building high-performing teams, and ensuring they meet operational and quality targets.

- Ensuring top-notch delivery in your team's quality, compliance, speed, and cost of operations.

- Building and developing a robust and compliant customer onboarding program.

- Utilizing data and user research to optimize the onboarding experience and transform how we fight financial crime and fulfill regulatory obligations.

- Managing and optimizing 3rd party services and outsourced vendors across the KYC operating model.

- Working closely with Risk and Compliance teams to align on risk appetites and capabilities to support business growth.

- Nurturing a great team, ensuring the right KYC Operations Function organization and leaders are in place.

- Building and developing a people strategy that allows execution upon the vision.

- Partnering with Product teams to ship and deliver best-in-market KYC products and experiences.

The role usually involves overseeing 150+ employees across multiple locations, both internally and outsourced.

Success metrics may include:

- Quality of KYC Function processes (false positives and negatives).

- Resolution of customer-facing cases.

- Response SLA.

- KYC-related appeals upheld.

- False positives.

- False negatives.

- Customer attrition during onboarding.

- Handling time.

- Risk indicators.

- Cost per contact.

- Engagement score.

- Attrition.

- Rewards.

## Skills

### Required
- KYC
- operations
- compliance
- risk management
- leadership

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000158492767-head-of-kyc-operations-apac?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)