# Client Operations & Strategic Growth Manager

**Company**: Hogan Lovells
**Experience**: senior
**Job type**: full-time
**Salary**: $135,970 to $199,390 per year
**Category**: Legal
**Industry**: Legal

**Apply**: https://hoganlovells.wd3.myworkdayjobs.com/en-US/Search/job/Washington-DC/Client-Operations---Strategic-Growth-Manager_R269345?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_869f8d73-591

## Description

We are seeking a Client Operations & Strategic Growth Manager to join our global Marketing and Business Development team. You will play a central role in shaping and driving our business development priorities, managing one of the firm's most significant client relationships.

**Job Description**

The Client Development & Account Manager's responsibilities fall into the following major areas of focus:

**Client Management**

- Manage the firm's relationship with a major client in the financial services industry

- Partner with internal stakeholders to develop, maintain, and execute a strategic client plan

- Identify opportunities to deepen the client relationship and propose creative, strategic approaches to expand engagements

- Serve as a central communicator for the Client team

- Plan and execute internal and external client meetings, client-facing events, CLE programs, sponsorships, and other initiatives that strengthen the client relationship

- Assist with panel management and formal and informal pitch opportunities

- Support client service excellence through reporting, client feedback, and collaboration with internal teams

**Billing and Budgeting**

- Partner with internal stakeholders to develop detailed plans for legal matters

- Track budgets and generate reports

- Monitor internal teams for adherence to client billing guidelines

- Work with the client's Billing department to ensure compliance, transparency, and predictability

- Ensure consistency across matters and proactively seek solutions for issues and improvements

**AI Enablement and Billing Compliance**

- Oversee firm's AI engagement with the client

- Communicate and train internal teams on applicable AI tools

- Serve as primary point of contact internally for firm's AI commitment

**Pricing and Fee Arrangements**

- Coordinate and monitor work on matters performed against specific fee arrangements with the client

- Centrally coordinate fee tracking across client projects

- Engage with a core internal working group on pricing negotiation

**Qualifications**

**Required Skills**

- Strategically and commercially minded

- Experience coordinating budgets for a multi-matter portfolio

- Deep knowledge of law firm management metrics

- Familiarity with outside counsel guidelines and timekeeping standards

- Ability to troubleshoot and analyze data

- Pragmatic, diplomatic, and resourceful

- Strong organizational skills and ability to prioritize and complete simultaneous projects

- Excellent writing and presentation skills

- Technical skills including advanced Excel, PowerBI, HighQ Collaborate, and Smartsheet

**Education, Certifications, and/or Experience**

- Seven (7)+ years of relevant experience

- Law firm or similar professional services experience preferred

- Account management / PMO experience

- Experience with scoping, budgeting, project planning, workflow management, post-matter reviews

- Bachelor's degree or equivalent experience in marketing, account management, or related field

**Hours**

- Core hours are Monday through Friday, 9:00 a.m. to 6:00 p.m.

- Flexibility for additional hours based on business requirements

**Salary**

- In Washington, D.C., the expected base salary range for this role is $135,970 to $199,390 per year

- In New York, the expected base salary range for this role is $145,430 to $213,260 per year

## Skills

### Required
- strategic thinking
- budgeting
- law firm management metrics
- outside counsel guidelines
- timekeeping standards
- troubleshooting
- data analysis
- organizational skills
- writing
- presentation skills
- Excel
- PowerBI
- HighQ Collaborate
- Smartsheet

### Nice to have
- account management
- PMO experience
- project management methodology
- client-facing project management
- scoping
- project planning
- workflow management
- post-matter reviews

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Source: [Apply at hoganlovells.wd3.myworkdayjobs.com](https://hoganlovells.wd3.myworkdayjobs.com/en-US/Search/job/Washington-DC/Client-Operations---Strategic-Growth-Manager_R269345?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)