# Technical Support Engineer

**Company**: Adyen
**Location**: Singapore
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/adyen/jobs/8352219?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/technical-support-engineer-869b12d3-bd5/

## Description

As a Technical Support Engineer based in Singapore, you'll be part of Adyen's global Technical Support organisation, working closely with merchants across Singapore while collaborating with teams and colleagues around the world.

You'll partner with Engineering, Product, Commercial, and Operations to help merchants successfully integrate with and operate on the Adyen platform.

This is a highly customer-facing role where you'll troubleshoot complex technical issues, advise merchants on integration best practices, and help them get the most out of Adyen's products.

**Responsibilities**

- Act as a primary technical point of contact for merchants across Singapore and across the globe, providing support via email, phone, and other communication channels.

- Troubleshoot complex API, integration, and payment processing issues, partnering with Engineering and Product teams to drive resolution.

- Advise merchants on implementation best practices and help optimise their payment setup on the Adyen platform.

- Build trusted relationships with merchants by delivering technical expertise and a best-in-class support experience.

- Partner closely with Account Managers, Implementation Engineers, Product, Engineering, Commercial, and Operations teams across multiple regions to improve the overall merchant experience.

- Gather merchant feedback and identify recurring themes to help influence product improvements and platform enhancements.

- Collaborate with Technical Support teams across APAC and globally, sharing knowledge, driving operational improvements, and contributing to cross-regional initiatives and projects.

- Contribute to the continuous improvement of global support processes, documentation, and best practices to help scale the Technical Support organisation.

- Maintain a high standard of customer satisfaction through technical expertise, clear communication, and end-to-end ownership of merchant issues.

**Requirements**

- Experience in Technical Support, Technical Solutions, Solutions Engineering, or a similar customer-facing technical role.

- Enjoy solving complex technical problems and working directly with customers.

- Experience supporting APIs, web technologies, and software integrations.

- Comfortable analysing logs, debugging technical issues, and identifying root causes.

- Scripting or programming experience (e.g. SQL, JavaScript, Python, or Java).

- Thrive in a fast-paced environment and can prioritise multiple issues effectively.

- Enjoy collaborating with globally distributed, cross-functional teams across Product, Engineering, Commercial, and Operations.

- Customer-centric and take ownership from problem identification through to resolution.

- Experience within payments, fintech, e-commerce, or SaaS is highly desirable.

- Enjoy working in an international environment and are excited by the opportunity to contribute to both local merchant success and the ongoing evolution of Adyen's global Technical Support organisation.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- API
- integration
- payment processing
- SQL
- JavaScript
- Python
- Java
- technical support

### Nice to have
- payments
- fintech
- e-commerce
- SaaS

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/adyen/jobs/8352219?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)