# FinCrime Operations Team Lead

**Company**: Wise
**Location**: São Paulo
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000152400521-fincrime-operations-team-lead?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_86205406-641

## Description

As a FinCrime Operations Team Lead at Wise, you will develop and oversee the daily operations of a team of FinCrime Operations Analysts or Specialists. Your primary goal is to ensure effective mitigation of financial crime risks associated with Wise's customers while maintaining operational efficiency, regulatory compliance, and a customer-centric approach.

You will foster a high-performing team, drive operational excellence, and act as a subject matter expert in KYC/AML/Fraud/Screening and financial crime prevention. You will be responsible for ensuring your team meets performance targets, maintains or elevates quality standards, and contributes to a culture of continuous improvement within the FinCrime Operations organization.

Key responsibilities include:

- Team Leadership: Leading by example, driving a customer-focused mindset across your team and the wider FinCrime organization.

- People management: Coaching and developing a strong team of FinCrime Operations Analysts or Specialists, providing tailored guidance, and taking swift, decisive action to manage performance issues effectively.

- Operational management: Overseeing daily operations, ensuring adherence to relevant regulations and internal policies and processes.

- Performance management: Measuring team and individual KPIs, ensuring performance targets and quality standards are consistently met.

- Expertise sharing: Being a subject matter expert in financial crime areas, obtaining and maintaining sufficient subject matter expertise required to train, develop, and coach your team.

- Issue Management and Escalation: Escalating tooling or processing incidents, high-risk customer issues, control weaknesses, or other material problems to direct leadership in a timely and informative manner.

- Planning and execution: Being accountable for driving your direct team's performance outcomes, ensuring key performance indicators (KPIs) are consistently met and enhanced.

- Stakeholder management and communication: Collaborating closely with stakeholders, ensuring clear communication and coordination of actions.

Qualifications:

- Excellent verbal and written communication skills in English.

- At least 1-2 years of leading small to medium-sized teams, preferably in operations.

- Good understanding of the regulatory framework surrounding KYC/AML/Fraud/Risk and financial crime prevention.

- Familiarity with money laundering methods and other financial crime trends.

- Strong operational management and tactical decision-making skills.

- Ability to work with tight deadlines under pressure while maintaining a high level of quality and competency.

Nice to have:

- Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.

- ABT1/ABT2 certifications.

- Ability to use analytics tools like Looker, Superset, or other similar platforms.

## Skills

### Required
- KYC/AML/Fraud/Screening
- financial crime prevention
- operational management
- team leadership
- performance management

### Nice to have
- analytics tools
- ABT1/ABT2 certifications
- Bachelor’s degree in Finance, Business Administration, Law, or related field

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000152400521-fincrime-operations-team-lead?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)