# Consumer Product Communications Lead

**Company**: OpenAI
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $297K - $330K
**Category**: Communications
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/dc79ee90-98f5-41f1-b408-5861cb433612?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_86172248-c9a

## Description

We are seeking a Consumer Product Communications Lead to shape how people understand and experience ChatGPT and OpenAI's consumer-facing products.

You will lead product communications strategy, launches, and proactive campaigns, and manage the agency partner supporting this work.

Responsibilities:

- Own the communications strategy and narrative for ChatGPT and consumer-facing products, connecting product developments to what matters to users.

- Lead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through.

- Develop proactive campaigns that show how people use our products to learn, create, and solve everyday problems.

- Partner closely with Product, Research, Engineering, Marketing, Design, Legal, and other communications teams to shape plans, resolve tradeoffs, and communicate accurately.

- Build relationships with consumer and technology journalists, creators, and other voices who help people understand new technology.

- Direct the consumer communications agency partner, setting priorities, writing clear briefs, giving useful feedback, and holding the team accountable for quality and results.

- Write and edit launch materials, pitches, talking points, and other communications with a high standard for clarity, accuracy, and originality.

- Anticipate questions and concerns, bring audience feedback into planning, and assess whether campaigns improve understanding and earn trust.

Requirements:

- Expressing strong perspective / conviction / confidence / love writing narrative / influence

- Strong management skills

- Have a strong track record leading communications for consumer technology products, including major launches and proactive campaigns.

- Can turn complex product capabilities into clear, compelling stories without losing accuracy or overstating what the technology can do.

- Combine strategic judgment with hands-on execution and are as comfortable developing a narrative as writing a pitch or preparing a spokesperson.

- Build trusted relationships across functions, influence decisions, and help teams reach a clear direction when perspectives differ.

- Bring creative ideas and strong editorial taste.

- Take initiative, make sound decisions independently, and stay organized in a fast-moving environment.

- Have experience managing agency partners and getting excellent work from a combined internal and external team.

- Understand consumer media and culture, care about the experience of early adopters and power users, and are curious about how AI is changing people's lives.

## Skills

### Required
- communications strategy
- product launches
- proactive campaigns
- media outreach
- spokesperson preparation
- agency management

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/dc79ee90-98f5-41f1-b408-5861cb433612?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)