# Customer Service Specialist (PLUK)

**Company**: Prudential
**Location**: South Luzon
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/South-Luzon/Customer-Service-Specialist_26060160?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_860dc86c-932

## Description

Prudential's purpose is to be partners for every life and protectors for every future.

The Customer Service Specialist (PLUK) role is based in South Luzon and is a full-time position.

The successful candidate will work in the Customer Centers, which are the face-to-face service channel of Pru Life UK, providing seamless, accurate, and timely support across the customer journey.

Key responsibilities include:

- Handling customer inquiries and transactions

- Providing clear and timely responses to product and policy inquiries

- Making transactions simple, accessible, and convenient

- Ensuring front-end quality and compliance

- Supporting business growth and conservation

- Maintaining service continuity and quality standards

Specific tasks include:

### Inquiry Management

- Receiving and responding to customer inquiries

- Logging, referring, and resolving complex complaints

- Guiding policyholders in using the customer portal

- Resolving product or service problems

- Attracting potential customers

- Gathering in-depth information

- Classifying and referring sales leads

### New Business Related Transactions

- Receiving and pre-screening new business applications

- Communicating and following up on outstanding requirements

- Handling policy contracts and encoding new business policy delivery forms

- Preparing transmittal reports

### After Sales Services

- Receiving and pre-screening after-sales applications

- Processing minor amendments and reinstatement applications

- Computing reinstatement, loanable amount, premium rate, dividends, and loan interest

- Providing quotations

- Preparing and signing loan repayment schedules and other letters

### Financial related Transactions

- Receiving, posting, and accounting payments

- Accomplishing daily collection reports

- Disbursing petty cash funds

- Handling encoding of post-dated checks

- Logging and monitoring provisional receipts

### Office Administration and Support

- Preparing monthly compliance monitoring and reports

- Securing business permit renewal and coordinating with finance team

- Distributing incoming mail

- Preparing supplies requisition and controlling office supplies budget

- Coordinating janitorial and messengerial services

- Conducting annual inventory and maintaining a database of fixed assets

### Compliance

- Ensuring company policies and procedures are carried out

- Being familiar with Pru Life UK Compliance Standards

## Skills

### Required
- customer service
- communication
- problem-solving
- compliance

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/South-Luzon/Customer-Service-Specialist_26060160?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)