# Supervisor, Aircover

**Company**: Airbnb
**Location**: Gurugram, India
**Experience**: senior
**Job type**: full-time
**Salary**: ₹1,370,000 - ₹1,790,000 INR
**Category**: Operations
**Industry**: Hospitality
**Wikidata**: https://www.wikidata.org/wiki/Q63327

**Apply**: https://job-boards.greenhouse.io/airbnb/jobs/8194590?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_85f719ff-88f

## Description

We are seeking a Supervisor, Aircover to join our Global Operations team. As a Supervisor, you will be directly accountable for the performance of your team of assigned specialists and will work to drive efficiency and quality in collaboration with peers and cross-functional stakeholders.

**Key Responsibilities:**

- Manage day-to-day operations of your team, driving key performance indicators and maintaining team support and wellness.

- Handle escalated and complex investigations, urgent escalations, property damage claims, and personal safety concerns.

- Foster employee happiness by being a human leader, creating team connections, and providing regular performance feedback.

- Develop and refine a working knowledge of all workflows and train your team to ensure high-quality performance.

- Think critically and evaluate policies and procedures to increase efficiency and customer satisfaction.

- Serve as a Point of Contact for urgent or sensitive cases.

**Requirements:**

- 7 years of overall experience and 2-3 years of experience leading and inspiring others.

- Experience in a leadership role working with customers where safety and security of their properties has been put at risk.

- Strong analytical and critical thinking skills.

- Excellent written and verbal communication skills.

- Language proficiency in English.

**Nice to Have:**

- Understanding of ‘Third Party Administrators/Adjusters’ concepts.

- Minimum 2 years of experience in Insurance/Liability Claims.

**What We Offer:**

- Competitive salary: ₹1,370,000 - ₹1,790,000 INR per annum.

- Opportunities for growth and development.

- Benefits and Employee Travel Credits.

## Skills

### Required
- Leadership
- Analytical Thinking
- Communication
- Problem-Solving
- Time Management

### Nice to have
- Insurance
- Liability Claims
- Third Party Administrators/Adjusters

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airbnb/jobs/8194590?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)