# Specialist Solution Engineer

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Salary**: $134,750 - $180,250 annually
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Texas---Austin/Service-Specialist-SE_JR364625?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_85f1f7a4-693

## Description

As a Specialist Solution Engineer focused on Agentforce Service in the SMB segment, you are more than a pre-sales consultant. You are a strategic force multiplier for the business. You will partner closely with Account Executives, Core Solution Engineers, and cross-functional teams to shape how Agentforce Service is positioned, delivered, and scaled across a high-velocity pipeline.

In this role, you will:

- Lead the Agentforce Service conversation in SMB deals: Act as a trusted advisor to customers by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes.

- Deliver high-impact, tailored demos: Build and present compelling demonstrations that showcase AI-powered, proactive service experiences, connected workflows, and automation.

- Drive technical win strategy: Own the solution strategy for service, address objections, align stakeholders, and guide deals to close.

- Create leverage through repeatability: Contribute to reusable assets such as demo flows, discovery frameworks, and points of view that improve speed and consistency across the team.

- Enable the broader ecosystem: Support Core SEs and Account Executives with Agentforce Service positioning, use cases, and demo support to increase attach and pipeline quality.

- Bring the voice of the field: Identify patterns across deals and provide feedback to Product, GTM, and leadership to improve how we position and deliver Agentforce Service.

- Connect Agentforce Service to the broader platform: Position service as a foundation of Customer 360, including AI, Data Cloud, and adjacent solutions.

Key Responsibilities:

- Lead discovery sessions to uncover business challenges and define solution strategy

- Design and deliver customized product demonstrations that show real-world value

- Develop and execute technical sales strategies aligned to customer outcomes

- Translate business needs into solution architectures and recommendations

- Respond to RFPs and RFIs with both technical and business context

- Partner with Sales, Product, and Services to drive aligned execution

- Contribute to team enablement, best practices, and scalable assets

- Stay current on Agentforce Service, AI, and automation innovations

Required Qualifications:

- 5 or more years of experience in Solution Engineering, pre-sales, consulting, or a similar customer-facing technical role

- Computer Science or Related Degree

- Strong ability to translate business needs into technical solutions and business value

- Experience delivering customer-facing demos and presentations to both technical and business audiences

- Excellent communication, storytelling, and stakeholder alignment skills

- Ability to operate in a fast-paced, high-volume sales environment

- Curiosity, ownership mindset, and a passion for solving complex problems

Preferred Qualifications:

- Experience with customer service, contact center, or customer experience technologies

- Familiarity with AI, automation, and agent-based experiences

- Experience in SMB or high-velocity sales environments

- Salesforce certifications or equivalent platform experience

- Background in integrations, workflows, or CRM ecosystems

The typical base salary range for this position is $134,750 - $180,250 annually.

## Skills

### Required
- Solution Engineering
- pre-sales
- consulting
- technical sales
- communication
- storytelling
- stakeholder alignment

### Nice to have
- customer service
- contact center
- customer experience technologies
- AI
- automation
- agent-based experiences
- SMB sales
- Salesforce certifications

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Texas---Austin/Service-Specialist-SE_JR364625?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)