# Technical Support Engineer, Zero Trust

**Company**: Cloudflare
**Location**: Hybrid
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8329758?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_85ee785d-f6f

## Description

## About the Role

Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's Zero Trust solutions with confidence.

## Responsibilities

- Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare's Zero Trust platform, including products like Access, Gateway, Cloudflare Tunnels, Cloudflare WAN and the Cloudflare One client.

- Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access.

- Communicate and work directly with customers via phone, video conference, chat, and tickets in Salesforce.

- Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols and network security settings.

- Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.

- Partner with Cloudflare's Product, Engineering, and Security teams to escalate and resolve advanced customer issues.

- Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs.

- Assist customers in identifying and responding to security incidents, leveraging Cloudflare's threat intelligence and security tools.

## Desirable Skills, Knowledge, and Experience

- Minimum of 3 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products.

- Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers.

- Strong customer service orientation and communication skills, both written and verbal.

- Ability to work independently and collaboratively in a fast-paced, dynamic environment.

- Experience supporting and troubleshooting multi-factor mechanisms, identity and access management systems, and authentication protocols.

- Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing.

- Experience supporting cloud platforms and SaaS application integrations.

- Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field.

- Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP.

## What Makes Cloudflare Special?

Cloudflare is committed to helping build a better Internet and protecting the free and open Internet. The company has initiatives such as Project Galileo and the Athenian Project, and has released a public DNS resolver, 1.1.1.1.

## Skills

### Required
- Zero Trust
- Cloudflare
- Access
- Gateway
- Cloudflare Tunnels
- Cloudflare WAN
- Cloudflare One client
- Identity and access management
- Authentication protocols
- Networking fundamentals
- Cloud platforms
- SaaS application integrations

### Nice to have
- Cloudflare Certified Zero Trust Specialist
- CISSP
- CCSP
- Multi-factor mechanisms
- PostgreSQL
- MySQL
- MS SQL

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8329758?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)