# Assistant Manager- Business Analyst

**Company**: Prudential
**Location**: Mumbai
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Healthcare

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Mumbai/Assistant-Manager--Business-Analyst_25080289?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_85d7bc9f-f79

## Description

Prudential Health India is seeking a talented Business Analyst to join our Business Solutions Group team in Mumbai. As a Business Analyst, you will manage health and wellness business requirements and implementation in active collaboration with functional representatives.

Responsibilities:

- Manage health & wellness business requirements and implementation

- Solicit, develop, and validate business requirement documentation

- Lead brainstorming sessions with key stakeholders

- Develop in-depth understanding of business processes and articulate use-cases

- Perform process impact analysis across various platforms

- Design Business Process Flows and obtain signoff

- Facilitate discussions and gather feedback

- Partner with functional process owners to support capability vision, strategy & roadmap

- Understand business objectives, processes, and products to make educated recommendations

- Document business process flow diagrams and review with functional stakeholders

- Identify pain points, bottlenecks, redundancies, delays, errors, or areas to enhance the process

- Check if the current process complies with relevant regulations and industry standards

- Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate business processes

- Undertake iterations in signed-off Business Process Flow

- Manage stakeholder expectation and collaborate with key business stakeholders

- Ensure that acceptance criteria are defined & met

Requirements:

- 7-9 years of total experience in health insurance, wellness, payments, financial services, e-commerce, insurance core systems, insurance tele-sales & customer servicing

- At least 3 years' experience in health insurance

- End-to-end knowledge of health insurance products, operations processes, and technology systems

- Proven track record of end-to-end implementation and business outcome delivery of significant insurance systems

- Expertise in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights

- Strong interpersonal skills and ability to collaborate & communicate effectively across disciplines

- Passionate about operating iteratively and leveraging digital tools to transform customer experience

## Skills

### Required
- health insurance
- business analysis
- process improvement
- stakeholder management
- UX design
- usability testing
- Confluence
- JIRA
- BI tools

### Nice to have
- digital transformation
- customer experience
- consumer behaviour
- culture

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Mumbai/Assistant-Manager--Business-Analyst_25080289?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)