# Director, Lifecycle Marketing Operations

**Company**: Chime
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Salary**: $199,000-$275,000 USD
**Category**: Marketing
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/chime/jobs/8694723002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_85c3642e-766

## Description

Chime is hiring a Director of Lifecycle Marketing Operations to build and run the operational engine behind everything sent to members. The successful candidate will lead a growing execution team, partner with MarTech, Growth Engineering, and lifecycle strategy leads, and set the operational strategy for campaign execution, channel health, deliverability, automation, and governance.

Responsibilities:

- Own the Messaging Operations engine and set its operational strategy

- Own the operational process end to end, from intake to launch

- Drive the automation and AI-agent roadmap

- Own governance for everything that ships

- Own channel excellence across email, push, in-app, and SMS

- Build and lead a growing, increasingly technical team

- Act as Lifecycle's primary stakeholder to MarTech

Requirements:

- 8+ years in marketing or CRM operations, lifecycle execution, or martech

- 3+ years leading teams

- Deep expertise with engagement and CRM platforms

- Strong track record in governance

- Real track record of building toward automation

- Deep channel health and deliverability expertise

- Strong operational and analytical judgment

Nice to Have:

- Experience standing up or scaling an automation or agent layer

- Fintech or regulated-industry experience

- Experience in a business with owned-channel volume measured in millions of sends per week

Benefits:

- Competitive salary ($199,000-$275,000 USD)

- Bonus and equity opportunities

- Comprehensive health, financial, and wellbeing benefits

- Generous vacation policy and company-wide paid days off

- 1% of time off to support local community organizations

- Annual wellness stipend

- Up to 22 weeks of paid parental leave

## Skills

### Required
- marketing operations
- lifecycle execution
- martech
- engagement platforms
- CRM
- governance
- automation
- channel health
- deliverability

### Nice to have
- fintech
- regulated-industry experience
- automation layer
- agent layer

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/chime/jobs/8694723002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)