# Key Account Manager – Ford Pro Service & Strategic Fleets

**Company**: Ford
**Location**: Köln, Nordrhein Westfalen
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/73990?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_85afa3d5-62b

## Description

Are you a motivated and results-driven professional looking for a new challenge? As a Key Account Manager at Ford, you will be responsible for managing and developing long-term relationships with our strategic fleet customers.

You will be the central point of contact for our VIP and strategic fleet customers, understanding their needs, developing tailored service offers, and building lasting partnerships. You will combine strategic vision with personal approachability in your interactions with customers, the Ford dealership network, and our sales and service teams.

Your work will take you to various locations across Germany, with regular nationwide travel for customer meetings, joint solution development, and network maintenance.

### Responsibilities

- Manage and develop key accounts, providing comprehensive support to VIP and strategic fleet customers

- Develop and implement tailored service solutions to meet complex fleet requirements

- Build and maintain strong relationships with customers, the Ford dealership network, and internal teams

- Analyze customer data and market trends to identify growth opportunities and improve customer satisfaction

- Collaborate with cross-functional teams to drive business growth and improve service delivery

- Provide strategic guidance and support to customers, ensuring timely and effective issue resolution

### Qualifications

- Bachelor's degree in Business Administration, Engineering, or a related field

- Experience in key account management, strategic customer management, or trade support

- Strong knowledge of sales and aftersales processes, as well as service chain operations

- Excellent analytical and problem-solving skills, with the ability to interpret complex data and drive effective decision-making

- Strong communication and presentation skills, with the ability to negotiate and build trust with customers

- Proficiency in CRM systems and data-driven management

- Fluency in German and English, both written and spoken

- High level of mobility, with willingness to travel extensively throughout Germany

### What We Offer

Ford is committed to diversity and equal opportunities for all employees, promoting a culture of inclusion and respect.

## Skills

### Required
- Business Administration
- Engineering
- Key Account Management
- CRM systems
- German
- English

### Nice to have
- strategic customer management
- trade support
- sales and aftersales processes

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/73990?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)