# Lead Renewals Manager

**Company**: Braze
**Location**: Singapore
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8155668?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8591f857-757

## Description

At Braze, we're a customer engagement platform that empowers brands to Be Absolutely Engaging™. We're seeking a Lead Renewals Manager to own the end-to-end renewal process for a portfolio of customers within your assigned territory, with a particular focus on complex and strategic renewals.

**Responsibilities:**

- Strategic Renewal Management: Lead the end-to-end renewal process for a portfolio of customers, including complex and strategic accounts.

- Complex Deal Leadership: Provide guidance on complex renewal structures, pricing considerations, negotiations, and non-standard scenarios.

- Operational Excellence: Own the internal quoting and Order Form process for your portfolio.

- Cross-functional Partnership: Build strong relationships with Sales, Customer Success, and regional leadership.

- Forecasting & Insights: Lead regular regional forecast discussions.

- Churn & Retention Analysis: Own and contribute to regional churn and retention reporting.

- Team Leadership & Mentorship: Serve as a senior resource within the Renewals team.

- Escalation & Subject Matter Expertise: Act as a point of escalation for complex renewal scenarios.

- Process & CRM Improvements: Identify opportunities to improve renewal workflows.

- Continuous Improvement: Proactively identify opportunities to improve how we manage renewals.

**Requirements:**

- 5+ years of experience in Renewals, Sales, Revenue Operations, Customer Success, or a related commercial function.

- Demonstrated experience owning complex commercial processes.

- Strong commercial judgment.

- Highly organized and detail-oriented.

- Strong analytical skills.

- Confident communicator.

- Comfortable operating with ambiguity.

- Experience working with Salesforce CRM.

**Nice to Have:**

- Japanese language proficiency.

**What We Offer:**

- Competitive compensation.

- Retirement and Employee Stock Purchase Plans.

- Flexible paid time off.

- Comprehensive benefit plans.

- Family services.

- Professional development.

- Curated in-office employee experience.

- Opportunities to give back to the community.

## Skills

### Required
- Renewals
- Sales
- Revenue Operations
- Customer Success
- Commercial Processes
- Salesforce CRM
- Analytical Skills
- Communication
- Japanese

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8155668?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)